Customer Service Representative
$20 - $25 per hourMechanics Bank
Customer Service Representative
Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Burbank Branch. Under general supervision, but in line with established policies and procedures, performs basic to moderately complex banking transactions. Delivers a high level of service by accurately processing transactions, resolving inquiries, and performing account maintenance. Actively assists customers, pays close attention to detail, and offers referrals for additional products and services. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations.
What you will do:
- Transaction Processing
- Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
- Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
- Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
- Assists at other branches as needed.
- Customer Services & Sales
- Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.
- Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.
- Educates customers on banking technology, such as mobile and online banking.
- Cash Handling & Security
- Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
- Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
- Assists in the opening and closing of the branch, following established security procedures.
- Administrative & Compliance Tasks
- Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
- As requested, assists with branch audit functions.
- Completes required compliance by assigned due dates.
- Travel: 0-10%.
Who you are:
- High School Degree or GED required. Additional experience may be considered in lieu of degree.
- Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
- 1 year in customer service and cash handling experience in a customer facing role required.
- Excellent interpersonal skills, attention to detail, and customer service.
- Ability to work independently and collaborate effectively as a team member.
- Ability to make decisions using information available.
- Basic knowledge of Bank deposit products and services.
- Ability to understand customer loan requests and make appropriate referrals.
- Ability to understand customer requests for additional services and make appropriate referrals.
- Ability to make customers aware of additional products and services and make appropriate referrals.
- Knowledge of applicable Bank policies and procedures.
ADA Requirements:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
- The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
- The noise level in the work environment is usually moderate.
Pay Range: $20.00 - $25.00 hourly
Eligible for Retail Incentive Plan
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes:
- Medical, prescription, dental, and vision coverage for employees and their eligible family members
- Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
- Health Savings Account with employer contribution
- Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
- 401(k) and Roth 401(k) with company contribution
- 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
- Supplemental Health plans, Voluntary Legal and Identity Theft Services
- 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
- Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
- Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
- Please view Equal Employment Opportunity Posters provided by OFCCP here.
- To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank.
[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.
$20 per hour
...all, enjoy free and discounted Spectrum services like internet, TV, and mobile while... ...rewarding career. As a Call Center Sales Representative, you'll leverage your skills to handle... ...'ll be instrumental in acquiring new customers and upselling additional products and...SuggestedWork at officeLocal areaVisa sponsorship$18 per hour
...all, enjoy free and discounted Spectrum services like internet, TV, and mobile while... ...rewarding career. As a Call Center Sales Representative, you'll leverage your skills to handle... ...'ll be instrumental in acquiring new customers and upselling additional products and...SuggestedWork at officeLocal areaVisa sponsorship- ...Job Description Job Description The Call Center Sales Representative plays a key role in engaging with customers through outbound and inbound calls, focusing on lead qualification and appointment setting while ensuring customer satisfaction. Working within a small team...Suggested
$18.5 - $20 per hour
...field. We are seeking a Dental Call Center Representative to join the Office of Clinical Affairs... ...across multiple systems. Resolve basic customer inquiries and elevate urgent needs when... ...strongly preferred. Strong customer service and data entry skills. Why Join the Trojan...SuggestedHourly payWork experience placementWork at officeLocal area$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...SuggestedPart timeCasual workRemote workFlexible hours$16 - $17 per hour
...Customer Service Representative Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities Perform janitorial duties Perform all duties listed on the daily schedule...Hourly payShift work- ...Customer Service Representative As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations...Full timeTemporary workCasual workWork at officeLocal area
$19 - $20 per hour
...safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI# : 1861... ...products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making...Weekly payFull timePart timeFor contractorsLocal areaImmediate startShift workNight shiftDay shiftAfternoon shiftEarly shift- ...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...Start working todayLocal area
- ...Moments, at David’s Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! If you are... ...today! The Alterations Customer Service Representative (CSR) is a critical role for the successful...Part time
$15.5 - $16.5 per hour
...Photography is dedicated to delivering exceptional professional service to our valued guests promptly. We are seeking enthusiastic team... .... Additionally, you will manage appointment scheduling, handle customer inquiries via phone and email, and oversee the processing and...Hourly payFull timePart timeSeasonal work$17 per hour
...Customer Service Representative Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary...Full timeCurrently hiringLocal areaWork from homeMonday to FridayShift workWeekend workWeekday work- ...Customer Service Representative As part of the Open Road Collision group DBA Allard Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition...Work at office
$24 - $28 per hour
...Job Description Job Description Are you a proven customer service professional who knows how to turn calls into booked jobs, and wants... ...in Burbank, CA is hiring a full-time Customer Service Representative to join our team. If you thrive in a fast‑paced home services...Hourly payFull timeLocal areaMonday to Friday$19 - $22 per hour
...Client Service Representative (CSR) We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the... ...HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented...Full timeWeekend work- ...Customer Service Representative Lead Under direction, to serve as a lead Customer Service Representative for the Customer Service & Marketing Division of Burbank Water and Power; to perform a variety of complex customer service duties; and perform related work as required...Work at office
- ...Customer Service Representative You enjoy helping customers. You're upbeat, organized and a self-starter able to work in a dynamic environment with limited oversight. You thrive in fast-paced, busy work environments. You expertly juggle numerous tasks while keeping...Full timeFor contractorsWork at office
$16.9 - $17.81 per hour
...bring creative innovation every day. We are revolutionizing the pet industry. Join us! We're sniffing out our next Customer Service Representative at Bow Wow Bungalow -someone who can make every client feel like a VIP (Very Important Pet-parent). Are...Local areaFlexible hoursWeekend workAfternoon shift3 days per week- ...At&T Customer Service Representative Alpha K-Net is a prominent sales and marketing firm in the Los Angeles area that partners with innovative clients to deliver exponential services. Our goal is to provide products and services that will positively impact customer'...Weekly payWeekend workAfternoon shift
$800 per week
...Supply is seeking an experienced Account Representative .The ideal Sales Representative is an... ...new sales opportunities with existing customers; maintaining or exceeding established... ...RESPONSIBILITIES Previous sales or customer service experience in the linen or uniform...Full timeFor contractorsWork at office- ...research skills, attention to detail, and a passion for connecting with potential customers. Key Responsibilities Make outbound calls to prospective clients to introduce company products/services Qualify leads and gather essential information to assess potential...Immediate startRemote work
$50k - $56k
...Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has... ...professional and positive working relationships with internal studio representatives to maintain information flow. Knowledge and understanding...Local areaWorldwideFlexible hours$50k - $65k
...SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound...Temporary workCurrently hiringRemote workWorldwideFlexible hours$67k - $101k
...craftsmanship and quality, creating memorable experiences for our customers. Collaborative Environment: Work in an inclusive,... ...brands. What You'll Be Doing: As a Market Development Representative, you and your team will play a pivotal role in our success story...Full timePart timeInternshipLive inWork at officeAfternoon shift$20k
...Marketing Development Representatives (MDRs) Marketing Development Representatives (MDRs) are... ...and connect with inbound prospective customers on the impact ServiceTitan can bring to... ...leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and...Hourly payMinimum wageWork at officeLocal areaFlexible hours2 days per week1 day per week- ...Job Description Job Description The Client Services Administrative Assistant provides assistance with administrative tasks, projects, programs, training and support for the Client Services Department. This includes the setup, revision, updates, organization, and...Work experience placementWeekend workAfternoon shift
$60k - $90k
...recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position - State Farm... ...with clients, identify their needs, and market products or services that maximize value. You may also assist in developing...For contractors$60k - $90k
...recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position - State Farm... ...with clients, identify their needs, and market products or services that maximize value. You may also assist in developing...For contractors$60k - $90k
...recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position - State Farm... ...with clients, identify their needs, and market products or services that maximize value. You may also assist in developing...$16 - $20 per hour
...with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Make a minimum of 40-50 outbound calls per hour Make minimum of 1- 2 live pass offs to the production...Hourly payFull timePart timeFor contractorsFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
- hospital customer service representative Burbank, CA
- remote customer service advisor Burbank, CA
- customer experience agent Burbank, CA
- service person Burbank, CA
- customer account representative Burbank, CA
- financial customer service representative Burbank, CA
- customer service representative insurance Burbank, CA
- customer experience associate Burbank, CA
- member service representative Burbank, CA
- customer relations associate Burbank, CA


