Treasury Support Specialist II

Job Description

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal .

This position may be located at First Interstate Bank's offices in Colorado, Idaho, Iowa, Missouri, Montana, Nebraska, Oregon, South Dakota, Washington and Wyoming.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Treasury Support Specialist II delivers Treasury support for First Interstate Bank's customers and branch network. This position is a member of a team that performs technical and operational support, account set-up, ongoing maintenance, customer consultation, and customer training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides in-depth technical and operational support for customers and branch personnel of the Bank’s Treasury department.
  
• Follows through in all aspects of the customer relationship from set-up to completion, maintenance, and ongoing customer support.
  
• Processes and onboards incoming customer agreements, applications, maintenance forms, etc. daily.
  
• Assists business clients in managing their existing Treasury relationship.
  
• Responds timely to calls and correspondence from clients regarding Treasury products.
  
• Handles internal and external customer service calls and messages received through various channels.
  
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, training, and practices in support of the Bank’s compliance with all regulatory requirements, particularly those related to job-specific duties.
  
• Researches non-routine and complex system or customer problems and communicates findings and resolutions to customers and/or Treasury Solutions Business Manager.
  
• Supports the development and implementation of new products, processes, and procedures.
  
• Serves as subject-matter expert (SME) with special projects, upgrades, and conversions.
  
• Works closely and cooperatively with branch personnel and business banking officers regarding questions related to Treasury products.
  

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to deliver exemplary level of customer service in a professional environment.
  
• Ability to assess customer needs.
  
• Possess strong computer and technical skills to include Microsoft Office.
  
• Possess exceptional customer service and communication skills.
  
• Ability to interact as a member of a team and to multitask in a fast-paced environment.
  
• Flexible self-starter who possesses strong problem-solving abilities.
  
• Possesses strong financial acumen and sound judgement.
  
• Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations.
  
• Ability to write reports, business correspondence, and procedure manuals.
  
• Possess excellent written and verbal communication, interpersonal, presentation, and training skills.
  
• Possess extensive understanding of business and financial fundamentals, intermediate accounting skills with mathematical aptitude, and computer spreadsheet skills.
  
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  
• Ability to assess customer needs and provide solutions to meet those needs.
  
• Possess proven team-oriented skills that demonstrate a commitment to the success of the First Interstate Bank strategic initiatives.
  

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
  
• 1-3 years related experience, training, and/or equivalent combination of education and experience required
  
• Sales and business development experience to include knowledge of First Interstate Bank’s network and delivery systems preferred
  

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
  
• Lifting - Occasionally (up to 10 lbs)
  
• Sitting - Frequently
  
• Overtime - Subject to business need
  
• Noise Level - Moderate
  
• Typical Work Hours - M-F (8-5)
  
• Regular and Predictable Attendance - Required
  

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The pay range for this position is $23.61 to $35.42 per hour (in CO & WA), and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Colorado and Washington only, and this role is open to candidates outside of Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit .

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal .