Customer Service Manager

Job Description

Job Description

A leading aerospace organization is seeking a Customer Service Manager to lead customer support operations, strengthen key account relationships, and drive service performance across a complex, cross-functional environment. This position will oversee a team of Customer Service Representatives while partnering closely with Sales, Operations, Purchasing, and senior leadership.

Key Responsibilities

• Lead and develop the Customer Service team, providing coaching, performance management, training, and escalation support to ensure a high level of customer satisfaction.
• Serve as a primary customer contact, managing account activity including quotations, purchase orders, contracts, issue resolution, customer meetings, and ongoing relationship management.
• Monitor and report key performance indicators related to delivery, sales, service levels, and account performance while communicating critical issues and trends to senior leadership.
• Partner with Sales, Purchasing, Operations, and other internal teams to improve order flow, forecasting, customer programs, AOG support, and opportunities for revenue growth within existing accounts.

Qualifications

• Bachelor's degree with 5+ years of customer service and management experience , preferably within aerospace, manufacturing, aviation, or another complex B2B environment.
• Proven leadership capabilities with strong decision-making, problem-solving, organizational, and team management skills.
• MRO or Repair station experience
• Strong written and verbal communication skills with the ability to effectively interact with customers, internal stakeholders, and executive leadership.
• Proficiency with ERP/MRP systems, Microsoft Excel, and Microsoft Word , with the ability to analyze performance data and prepare customer or management presentations.

Location - College Park, GA - Onsite M-F regular hours

Salary $80K - $99,500 (depending on experience)

Benefits Comprehensive benefits package including medical, dental, vision, retirement savings, paid time off, and additional employee benefits.

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Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.

Pay Details: $80,000.00 to $99,500.00 per year

Search managed by: Deanna Murphy

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.