Bilingual Client Experience Agent

Job Description

Job Description

We’re looking for a full-time Bilingual Client Experience Agent to serve as a trusted guide for prospective and existing clients by creating a welcoming and supportive experience throughout the client journey. Working closely with Attorneys and Case Managers, you will ensure seamless client communication, coordinate consultations, maintain accurate client information, and address client needs in a timely and professional manner. Ready to take the next step in your career? Apply today!

Compensation:

$16 - $21 hourly

Responsibilities:

• Manage high volumes of client communication with care and efficiency 

• Provide supportive, high-standard customer service experience 

• Respond to incoming prospective client calls, emails, and text messages

• Schedule, confirm, and coordinate attorney consultations

• Follow up with potential and existing clients 

• Document and record client information accurately in firm systems 

• Maintain confidentiality while handling sensitive client information 

• Identify and escalate urgent client matters appropriately

• Follow established workflows, policies, and quality standards

• Take on special projects and other duties as assigned

Qualifications:

• Possess superb customer service skills, listening skills, presentation skills, and communication skills

• Fluent in English and Spanish (written and verbal)

• Strong written, phone, and interpersonal communication skills 

• Possess good customer service skills, listening skills, presentation skills, and communication skills

• Proactive, collaborative, and detail oriented

• Excellent customer service skills with 2+ years of experience in customer service 

• Works well under pressure while maintaining professional phone and in person etiquette 

• Strong organizational and multitasking abilities

• Proficient with computers, Microsoft Office, and Adobe Acrobat 

About Company

We are a nationally-renowned and growing immigration law firm with excellent training, mentorship, and growth opportunities. We create and defend the opportunity for individuals, families, and businesses to seek and achieve their American Dream.

What You Get

• Paid time off, including holidays
• Health, dental, and vision insurance options
• 401(k) with employer contribution and profit sharing
• Competitive compensation based on experience

What You’ll Love About Working Here

• You’ll help people during important moments in their lives
• Our team is mission-driven, supportive, and collaborative
• The work is meaningful, and your impact is felt immediately