Customer Care Representative

Customer Care Representative I

Ramsey, NJ On-Site | MondayFriday, 8:00 AM 5:00 PM Full-Time | Hourly

Join a team where your precision, professionalism, and passion for service make an impact. MMT is a leading innovator in automation, machine design, and custom tooling. We're looking for a Customer Care Representative I to join our Ramsey office. In this role, you'll be the first point of contact for our customers, delivering responsive and accurate service that keeps our business moving forward.

What You'll Do

• Respond promptly and professionally to high-volume customer inquiries via email and phone
• Generate and send quotes, track open orders, and provide timely updates on delivery status
• Handle product concerns, returns, and generate Return Material Authorizations (RMAs)
• Collaborate with internal departments and utilize Salesforce to manage customer communications and leads
• Stay informed on product updates and support processes with accuracy and attention to detail
• Know when to escalate issues and communicate directly to resolve urgent matters

What You Bring

• Strong written communication skills and the ability to manage high-volume correspondence with ease
• Excellent organization and time management skills, with strong follow-through
• Ability to maintain professionalism, clear communication, and focus in fast-paced situations
• Proactive problem-solving abilities and attention to detail
• A positive, energetic attitude and the ability to work independently or as part of a team
• Professional communication style with excellent interpersonal and soft skills

Preferred Skills

• Typing speed of 70+ words per minute
• Proficiency in Microsoft Office Suite
• Familiarity with Salesforce, Epicor, Great Plains, or Business Central is a plus
• Prior experience in a customer service role; experience in a manufacturing or technical environment is a bonus

Why MMT?

• A supportive and collaborative team environment
• Opportunities for professional development and long-term growth
• Exposure to cutting-edge technology and industry innovation
• Stability, structure, and the chance to make a real impact every day

If you're driven by precision, energized by problem-solving, and passionate about providing exceptional service, we'd love to hear from you. Apply today!

Medical Manufacturing Technologies (MMT) is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

MMT is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the application or interview process, please contact us.

MMT participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.