Starting Salary: $25 / hour and up
Citizens Bankers are the face of the branch. They devote their time getting to
know their customers and building lasting relationships by providing trusted
advice.
What you'll do
Are you outgoing? Do you get satisfaction out of helping others and offering
sound advice? If you’re a “people person” who enjoys building positive
relationships with customers, then this is the job for you!
Using your strong communication and problem-solving skills — along with your
broad range of financial knowledge — you’ll provide recommendations and assist
customers with financial solutions, supporting spending, saving, borrowing and
investing needs.
You’ll get to know customers’ personal financial goals and recommend tailored
solutions to help achieve them — like planning for the future, buying a home or
opening a new credit card. You’ll introduce customers to digital and
mobile-first ways to handle banking transactions, like on our app or through our
ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and
Business Banking to help customers with more complex financial needs. You’ll
make outbound calls to acquire new customers and schedule financial checkup
appointments, as you understand what might be a good fit for a customer now, may
not be 6 months from now. All financial policies and procedures will be
followed, including proper cash handling, state and local laws and regulations.
What you'll get
* Meaningful work & relationships – You’ll help customers with important
financial decisions that impact their lives like building a business, buying
a house, paying for school or helping them realize their long-term financial
goals. Colleagues and leadership listen to your ideas and feedback.
* Commitment to community – Give back with 8 hours of paid time off annually
for volunteering, separate from regular PTO, and have your donations to
eligible 501(c)(3) organizations matched, up to $1,000 annually
* Career opportunities, reward, and upskilling – See your hard work rewarded
with promotions and opportunities to grow your career through training,
coaching, career planning and development resources that enable you to branch
off in any direction your talents and interests take you.
* Exceptional benefits – Receive comprehensive health care coverage, including
medical, dental and vision plans, a 401K with corporate match, tuition
assistance, mental health and wellbeing programs, discounts on student loan
refinancing, and more.
Required Qualifications
- High School degree or GED required
- 2 years of sales and customer service experience, demonstrating an ability to
meet or exceed goals
* Ability to effectively ask questions and identify needs to improve the
customer relationship
* Proven success with building relationships, and recommending and referring
products and services through in-person and phone interactions
* Demonstrated skills in using digital technology to support the delivery of
business goals
- Aptitude to problem solve and provide solutions to customer issues
- Recognized ability to strengthen relationships with teammates, business
partners and specialists through collaboration
- Self-motivated, confident and ability to multitask effectively
- Ability to work branch hours, which can include weekends and evenings
- Meet and comply with all requirements set forth in the SAFE Act, including,
but not limited to successful completion of the pre-employment screening
checks and obtaining a unique identifier from the NMLS.
* Qualified candidates must complete a video interview assessment after
applying as the next step, to be completed within 7 days of receiving the
link. How to prepare: Set aside 30-45 minutes for the self-guided assessment
that includes games and questions. Find a quiet place to record and be
camera-ready. You’ll need a smartphone, tablet, or desktop computer with your
camera and microphone enabled. You’ll answer questions to share your skills
and experience, and bring your personality to the interview. This step
accelerates the interview process, moving qualified candidates to hiring
manager interview fast.
Preferred skills/experience
* 1 year cash handling experience
Hours and Work Schedule
- Hours per Week: 40
- Work Schedule: Varies with branch needs and may include weekends and evenings
Pay Transparency
The salary range for this position is $21.00 - $25.48 per hour. Actual pay is
based on various factors including, but not limited to, the budget, work
location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage,
retirement benefits, maternity/paternity leave, flexible work arrangements,
education reimbursement, wellness programs and more. Note, Citizens’ paid time
off policy exceeds the mandatory, paid sick or paid time-away policy of every
local and state jurisdiction in the United States. For an overview of our
benefits, visit
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Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide
equal employment and advancement opportunities to all colleagues and applicants
for employment without regard to age, ancestry, color, citizenship, physical or
mental disability, perceived disability or history or record of a disability,
ethnicity, gender, gender identity or expression, genetic information, genetic
characteristic, marital or domestic partner status, victim of domestic violence,
family status/parenthood, medical condition, military or veteran status,
national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s
reproductive health decision making, race, religion, sex, sexual orientation, or
any other category protected by federal, state and/or local laws. At Citizens,
we are committed to fostering an inclusive culture that enables all colleagues
to bring their best selves to work every day and everyone is expected to be
treated with respect and professionalism. Employment decisions are based solely
on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
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Background Check
Any offer of employment is conditioned upon the candidate successfully passing a
background check, which may include initial credit, motor vehicle record, public
record, prior employment verification, and criminal background checks. Results
of the background check are individually reviewed based upon legal requirements
imposed by our regulators and with consideration of the nature and gravity of
the background history and the job offered. Any offer of employment will include
further information.
