Quality Assurance Specialist (Quality Assurance Manager)

Summary

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Duties

This position is located in UNICOR at a Bureau of Prisons (BOP) federal correctional facility.

The Manager has total responsibility for the quality of products manufactured at this site including the authority to enforce quality requirements in the production areas.

Responsible to develop implement and maintain a formal quality assessment program in compliance with the quality assurance program statement.

Leads the continuous evaluation and investigation of quality trends deficiencies and customer related problems and is responsible to develop and implement acceptable alternatives.

Along with all other correctional institution employees incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Requirements

Conditions of employment

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.
• Selective Service Requirement:

Career Transition Programs ( CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position you must:

• 1. MeetCTAPor ICTAP eligibility criteria;
• 2. Be rated well-qualified for the position scoring at least half of the total possible points for the vacancy KSAs or competencies; and
• 3. Submit the appropriate documentation to support yourCTAP or ICTAPeligibility:
  • A copy of the agency notice (i.e. separation notice or agency RIF letter)
  • Most recent performance appraisal and
  • Most recent SF-50 showing current/former position grade promotion potential and duty location.
  • See USAJOBS Career Transition Programsfor more information.

NOTE: Applicants claiming CTAP or ICTAP eligibility must complete all assessment questions to be rated under the established ranking criteria.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race color religion sex pregnancy national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factor. More information can be found here: be considered for the position you must meet the following qualification requirements.

Basic Requirements:

Education:

Undergraduate and Graduate Education : Major study -- quality assurance statistics mathematics production management industrial management computer science engineering engineering technology physical sciences textiles or other fields related to the position.

OR

Experience:

Specialized Experience (for positions above GS-5) : Experience that demonstrated a practical knowledge in monitoring controlling or maintaining the quality of products or services in quality assurance procurement inspection production or related areas. Examples include:

• Reviewing production activities and capabilities in light of contract quality requirements.
• Reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems including sampling plans.
• Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system.
• Verifying by test or inspection using sampling inspection or intensive product inspection techniques that products comply with requirements prior to acceptance.
• Identifying inadequacies and requesting corrective action.
• Computing data summarizing results and preparing reports or charts depicting pertinent relationships using statistical methods.
• Investigating customer complaints and deficiency reports and providing identification of causes to appropriate authorities.
• Reading interpreting and applying technical data such as blueprints engineering drawings product specifications or technical manuals.
• Reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections.

In addition to meeting the Basic Requirements above applicants must have:

Education

GL-09: Masters or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.B or J.D. if related.

GS-11: Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M. if related.

Major study: Quality assurance statistics mathematics production management industrial management computer science engineering engineering technology physical sciences textiles or other fields related to the position. Such education must demonstrate the knowledge skills and abilities necessary to do the work of the position.

OR

Experience:

GL-09 and GS-11: You must have at least one year Of specialized experience equivalent in difficulty and complexity to the next lower grade level. To be creditable this experience must have equipped the applicant with the particular qualifications to perform successfully the duties of the position and must typically be in or related to the position to be filled.

Some examples of this qualifying experience are:

GL-09:

• Experience assisting in reviewing production capabilities to conform with contract requirements.
• Experience assisting in preparing and presenting orientation programs instructional materials and briefings relative to quality assurance.
• Experience evaluating and investigating quality trends deficiencies and customer related problems and developing and implementing alternatives.

GS-11:

• Experience demonstrating a thorough working knowledge in all phases of the operation including: planning procurement contracting production engineering inspection testing product design shipping and customer relations.
• Experience demonstrating technical and practical knowledge for the interpretation and utilization of engineering drawings process flow charts blueprints contracts specifications standards data collection and evaluation and corrective action techniques.
• Experience demonstrating comprehensive knowledge of quality assurance concepts principles and practices as applied in private industry (ISO900X).

OR

Combination of Education and Experience:

Have a combination of education and experience. This experience must have equipped you with the qualifications to perform the major duties of this position as described above.

Credit will be given for paid and unpaid experience. To receive proper credit you must show the actual time (such as number of hours worked per week) spent in the activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education

See Qualifications Section for education requirements if applicable .

ONLY if education is a requirement/substitution for specialized experience applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name Student Name Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria Click Here.

Foreign Education: For information regarding foreign education requirements please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education) you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Additional information

In accordance with 5 U.S.C. 3307 a maximum entry age of 36 has been established for original appointment to a position in a Bureau of Prisons institution. If you are above the maximum entry age and have prior federal law enforcement coverage you MUST submit an SF-50 to verify prior coverage.

Qualified Preference Eligible Veterans may be exempt from meeting the maximum age. Please refer to the Required Documents Section for the appropriate documentation to submit to validate veteran eligibility.

Special Conditions of Employment Section:

Initial appointment to a supervisory/managerial position requires a one-year probationary period.

The incumbent is subject to geographic relocation to meet the needs of the agency.

Appointment is subject to satisfactory completion of a pre-employment and panel interview urinalysis physical and background investigation.

All applicants are subject to and must satisfactorily pass all screening requirements in relation to National Crime Information Center (NCIC) and credit check.

All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.

Successful completion of the Introduction to Correctional Techniques three-week training course at Glynco Georgia is required.

Additional selections may be made if vacancies occur within the life of the certificate.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager