Parts & Service Associate

Job Description

Job Description

Parts & Service Associate

Help keep the busy shop running smoothly and customers on the road.

We are seeking an organized, customer-focused Parts & Service Associate to support a busy service department. This full-time, temp-to-hire role is responsible for sourcing parts, managing repair orders, maintaining inventory, and serving as a key connection between customers, technicians, vendors, and management. The ideal candidate is detail-oriented, enjoys problem-solving, and thrives in a fast-paced environment.

What You'll Do

• Operate the parts counter and source parts for active and scheduled repair jobs.
• Assist technicians and customers in identifying and obtaining the correct parts quickly and accurately.
• Open, update, and manage repair orders and job sections within the TMT system.
• Work closely with the Shop Foreman and Service Manager to support workflow and maximize shop productivity.
• Coordinate with the Purchasing Manager to order parts, monitor inventory levels, and maintain shop supplies.
• Receive, stock, organize, and track inventory while ensuring accurate records are maintained.
• You must be able to lift & move up to 70 lbs.
• Research parts availability, pricing, and alternative sourcing options to support timely repairs.
• Process returns, warranty items, and vendor communications as needed.
• Maintain a clean, organized parts room and warehouse area.
• Provide exceptional customer service to both internal and external customers.

What We're Looking For

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency and the ability to learn shop management software.
• Prior experience in inventory control, warehouse operations, receiving, or parts management required.
• Experience working in a service, automotive, trucking, or industrial environment is a plus.
• Knowledge of automotive parts, diesel trucks, or commercial vehicle systems would be helpful but is not required.
• Familiarity with TMT or similar shop management systems is beneficial but not required.

Why Join The Team?

This is more than a parts counter role. You'll play an important part in keeping the technicians productive, our inventory organized, and our customers satisfied. If you enjoy solving problems, staying organized, and being a key member of a team that keeps vehicles moving, we'd love to hear from you.