Ophthalmic Technician

Ophthalmic TechnicianBrand: LensCrafters Location: Harrisburg, PA, US, 17111 Store #: 000443 LensCrafters Position: Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.JOB DESCRIPTION GENERAL FUNCTION The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.MAJOR DUTIES & RESPONSIBILITIES Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have Identifies situations involving dissatisfied patients and acts quickly for resolution Performs work efficiently, accurately and thoroughly despite time pressure and patient volume Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA Effectively utilizes appointment book/scheduling procedures and computer operation/procedures Maintains safe working environment for all team members and patients Adapts to various examination scenarios and is personable with patients and staff Responsible for maintenance and disinfection of equipment and exam lanes Works weekends and evenings when necessary, in support of the business needs (varies by location) Adheres to attendance and daily time keeping requirements Adheres to all company policies and procedures Consistently maintains proper dress code Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologistBASIC QUALIFICATIONS High School graduate or equivalent 1+ year of strong customer service skills (internal/external) Strong communicator and listener Problem solving ability Organization skills Strong interpersonal skills Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment Ability to use exam software, point-of-sale technology and ophthalmic equipment Ability to work autonomously Knowledge of office environment Strong basic math skillsPREFERRED BUT NOT REQUIRED QUALIFICATIONS Experience in healthcare/clinical setting Previous experience in customer service, retail and/or optical Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)