Information Technology Support Technician

A global enterprise organization is seeking an experienced IT Technical Support Specialist to support a large-scale laptop refresh initiative across the United States. This role is ideal for someone who enjoys hands-on technical work, high-volume execution, and direct end-user interaction. Location: Onsite (Sandy, UT) Duration: 6-Month Contract The Opportunity This role will play a critical part in executing a nationwide device upgrade initiative, ensuring employees receive updated technology while maintaining a seamless user experience. You will act as both a technical expert and project driver, managing device deployment from start to finish. Key Responsibilities Lead and coordinate a high-volume laptop refresh initiative (2025 and older devices) Configure, image, deploy, and troubleshoot Windows and macOS devices Support end users both onsite and remotely, ensuring a smooth transition to new devices Manage device logistics, including shipping, tracking, and returns of legacy equipment Coordinate scheduling with users for device replacements and upgrades Maintain accurate inventory and asset tracking throughout the process Communicate effectively with both technical and non-technical stakeholders What You Bring 3+ years of IT Technical Support experience in a corporate environment Strong experience supporting both Windows and macOS environments Proficiency with Microsoft 365 tools and ecosystem Hands-on experience with device imaging, deployment, and lifecycle management Strong troubleshooting skills across hardware and software issues Ability to manage multiple tasks and work through a high-volume backlog independently Strong communication skills and a customer-first mindset Nice to Have Experience with ITSM tools (e.g., ServiceNow or similar) Background in large-scale device refresh or upgrade initiatives Why This Role High-impact project with clear ownership and visibility Opportunity to work in a fast-paced, execution-driven environment Strong exposure to enterprise-level IT operations and processes #J-18808-Ljbffr Waterstone Human Capital USA