Outbound Support Specialist I

Outbound Support Specialist II

The Outbound Support Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.

This job manages a broader range of outbound contacts with increasing independence, handles moderately complex situations, and supports team consistency through knowledge sharing.

Key Responsibilities

• Execute outbound contacts across assigned campaigns with moderate supervision, adapting standard scripts to meet member needs.
• Handle moderately non-standard member situations by applying working knowledge of program guidelines and escalation paths.
• Document all outbound activity accurately and completely in the designated tracking system.
• Share knowledge of effective outreach techniques and procedures with newer team members.
• Identify patterns or barriers in outreach outcomes and surface them to team leadership.
• Maintain consistent performance against outreach volume, quality, and satisfaction targets.

Qualifications

• High school diploma or equivalent required. 0-1 years of experience in a customer contact or outreach role.
• Clear and professional verbal communication skills.
• Ability to navigate multiple systems simultaneously and follow scripted protocols.
• Reliability and attention to detail in a high-volume, metric-driven environment.

Compensation Range:

$21.60 to $32.40

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.