Team Member

Primary Role: Team members are responsible for delivering an exceptional customer experience, quality products, and to keep the store exceptionally clean. A Team Member functions primarily as the main connection between Jamba and the customer. Follow H.A.R.T (Hear, Acknowledge, Repair, Thank) when interacting with guests. Always use your WHIRLD Famous Service skills (WOW the guests, HAVE a guest first mindset, INSPIRE the team, RECOMMEND Jamba’s great tasting products, LEAVE a lasting impression, DELIVER a service with a smile ) and add that extra BOOST to your team! (BE friendly and fast, OFFER great tasting products, ONE team, SHOW pride in your work, THANK each guest and make their day!) Essential Functions: Deliver the ultimate customer service experience and impressions of the Jamba brand – Engage with the guests with a welcoming and positive attitude. Make every effort to WOW them by offering suggestions. Understand Profitability- Labor (23%), COGs (no waste, perfect smoothies, quality and concern for your product and equipment), Average Check (the average amount a guests spends), SOS (speed of your service), Attachment (adding extra items to orders), Rewards, ( people dedicated to Jamba), OSAT (overall guest service score), Pars (a “pull to” number understanding shelf life and only pulling what you need to avoid waste but be prepared for sales) Clearly and concisely communicates product knowledge and information to all customers – ensure any allergy warning are immediately brought to the attention of a manager to handle the transaction. Use HART for guest concerns. Responsible for customer product and service standards – use Goodness Guarantee, stay up to date with the stores OSAT score and know where the store falls short to ensure the team focuses on improving in these areas. Fosters a positive, teamwork oriented work environment- arrive 5 minutes before your shift starts in full uniform before you clock in, lead by example and always stay productive. Communicates clearly, concisely, and accurately in order to ensure effective shift operations – have open communication with your team, management, and franchise owner. Walk-on to your shifts daily to know your expected deployment, goals, and to catch up on store communication. At the end of your shift, have a walk-off to ensure you achieved your goals. Adhere to all company operations policies and procedures – stay up to date with training and 7 Shifts Announcements Execute Jamba’s customer service standards: Greet and thank every customer with eye contact and a smile Recommend appropriate product to meet customer’s needs Enhance customer experience through engagement and sampling Responds to instruction/direction in a professional, accurate, and timely manner Adhere to all Jamba food, safety, and security guidelines while respecting company equipment – ensure you know how to complete the FLEX Cleaning Procedures, Temperature Checks, and Excellence checks. Be prepared for all Food Safety Audits (Health Department, QSC, Ecosure) by running self audits and audit drills. Operates cash register and handles cash transactions according to Jamba’s cash handling policies – Single drawer accountability, Promoting rewards, Suggestive and Upselling Strives to keep the store exceptionally clean by utilizing FLEX Checklists and 7 Shifts Tasks. #J-18808-Ljbffr Ontario Trillium Foundation