Greet Team Lead (Sales Driver)

Greet Team Lead PositionThe Greet Team Lead Position is a crucial part to our business as it bridges a gap from our hourly employees to our leadership team and is expected to demonstrate the highest level of performance and excellence in the Greet Department. The ideal Greet Team Lead is someone who exemplifies all four of our CORE values DRIVE, DELIGHT, DETAIL and DEVELOP. The Greet Team Lead will partner with all leadership managers, at their respective facility, to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. Additionally, the Greet Team Lead will lead by example in driving production, instilling a positive culture and ensuring that our facilities are properly maintained every day.Essential Functions & Responsibilities:Ensure members receive friendly greeting/check in and prompt attention to needsMonitor check-ins to identify delinquent accounts and notify Greet Team ManagerPromptly answer phones in a courteous and professional manner while utilizing proper phone greeting techniquesAddress incoming call requests and/or take detailed message ensuring incoming callers name is noted for personnel receiving the message.Ensure registration of all Telephone Inquiries into script pad as well as the Master Production Tracker.Transfer all incoming calls for personal training to appropriate Fitness ConsultantAudit of Telephone Inquiries to ensure that prospective appointment was correctly booked.Engage members with Defined Fitness Products and Offers such as personal training & group exercise classes content.Maintain relationships with members by utilizing their names to help serve as a resource in any questions or concerns they may have and appropriately directing them to applicable resource.Provide a clean, friendly and well-maintained club to members and guests and help familiarize new & existing members with their home club.Responsible for providing prospective members with tours of the facility and be able to describe the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.Correct registration of guests into membership platformCommunicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.Effectively, professionally and accurately sign-up prospective members using Company sales techniques and protocolsAdheres to specific Membership Agreement Procedure when enrolling members and guests.On-boards new members successfully and assist with all member retention activeness to drive club profitabilityConsistently achieves or exceeds personal and team sales goalsGenerate Leads & new business internally through member promotions, referrals, dissemination of guest passes and contacting leads generated via phone.Consistently achieve or exceed personal productivity goal.Communication of special events to members and guestsAssisting in collection & tracking of members payments through the A/R ReportDaily KPI Requirements:Number of Calls Made: 45 in TotalNumber of Appointments Booked: 5 in totalNumber of Showcases completed: 4 in totalNumber of New Member Units Acquired: 3 in totalNumber of 3 Packs Acquired 1 in totalNumber of Referrals Received: 2 to 1 RatioCompensation Incentive Opportunity: $900+ Monthly Earning PotentialIn addition to hourly compensation, Greet Team Leads are eligible to participate in a monthly performance-based incentive plan tied to membership sales production and overall club sales performance. Greet Team Leads who meet minimum production expectations and achieve high sales performance may earn $900+ in additional monthly incentive compensation. Please inquire for the Greet Team Lead Incentive Plan full eligibility requirements and payout details.Success Factors:Focus on the Prospective Members Needs/Fitness Goals and Member ShowcasingPeople Management and Team EmpowermentFinancial Management of existing/past members transactions accountsHospitality and Quality ManagementProblem Solving and Analysis SkillsHonesty & IntegrityDetail Knowledge of membership agreementsUnderstanding of current and grandfathered membership types.Thorough understanding of ABC member accountsAbility to process complex membership transactions (Refunds, write-offs, etc.)Job Requirements:Responsible for Opening/Closing FacilityEnsure proper opening and closing procedures are followed, outlines in training manualResponsible for POS Balancing at Opening/Closing of FacilityLog all Maintenance concerns that are reported to the front deskReporting of safety concerns to appropriate department head or GMResponsible for reporting Incident Reports to General ManagerAdheres to Greet Team Lead Schedule and follow correct attendance policiesPerforms other reasonable work assignments as directed by the Gym General Manager and/or Operations Manager to include duties involving Detailing/Organizing the facility.Assist with Detailing duties as needed such as Team Cleans or Detail Inspections of Locker Rooms.Qualifications:One year of Defined Fitness Greet Experience, PreferredAbility to use sound business judgment and have strong analytical aptitudeAbility to effectively communicate with constituentsEffective listening skillsAbility to effectively delegate and follow up on delegation tasksEffective planning and organization skillsDemonstrates willingness and openness for self-developmentAbility to identify and use resources to improve overall operationsStrong leadership qualities coupled with excellent motivational, communication and team-building skillsCollege Degree, PreferredCurrent CPR Certification, RequiredAdvanced cash handling experiencePhysical Requirements:Must be able to stand for up to 8 hours at a timeMust be able to properly life and carry approximately 25 poundsMust be able to perform the following tasks: walking, squatting, bending, stooping, standing, listening, speaking, reading and writing