Strategy & Customer Experience Director — Remote Eligible
Defense Information Systems Agency
Defense Information Systems Agency seeks a senior professional to lead customer experience initiatives within the Cyber Excepted Service framework. The role focuses on aligning the service desk and related ITSM tools with agency goals, collecting user feedback, and driving improvements across the service lifecycle.
The incumbent will monitor KPIs, coordinate rapid resolutions, and act as a strategic liaison between technical teams and business stakeholders in a fast-paced cyber environment.
#J-18808-LjbffrVacancy posted 1 hour ago
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