Manager, Sales Operations

Manager, Growth Operations | Brentwood, TN

Brentwood, Tennessee, United States

Director, Growth Operations

Full-Time | Brentwood, TN

IVX Health is growing fast, and we're seeking a Director, Growth Operations to lead the strategy, systems, and analytics that power our national growth engine. This is a high-impact leadership role that blends sales operations, analytics, and strategy to drive provider engagement, optimize sales performance, and identify new market opportunities.

We're looking for a strategic, data-driven leader who can connect people, process, and performance — someone who thrives on bringing structure to complexity, developing high-performing teams, and translating insights into meaningful business growth.

About the Role

The Director, Growth Operations serves as the central leader connecting strategy, people, and performance across IVX's Sales and Market Development functions. This role oversees the Sales Operations and Sales Support teams and partners cross-functionally with Sales, Business Systems, and Data teams to drive efficiency, insight, and disciplined execution.

The ideal candidate will combine strong analytical capabilities with operational leadership, ensuring the sales organization is supported by accurate reporting, scalable processes, and systems that enable continued expansion across markets and therapies.

What You Will Do

Sales Operations and Performance Analysis

• Analyze sales performance and workforce trends to identify growth opportunities, address risk factors, and optimize team effectiveness.
• Monitor provider referral activity to identify underperforming markets and drive strategic interventions for improvement.
• Deliver and evaluate sales KPIs and KLIs, providing actionable insights and ROI analysis to leadership.
• Lead performance reviews, territory assessments, and structural recommendations to support sustainable market growth.

Growth Strategy and Execution

• Develop and execute growth programs and campaigns for new market launches and therapy expansions.
• Partner with Marketing and Market Development to align growth initiatives with IVX Health's strategic goals.
• Create frameworks for tracking provider engagement, ranking, and retention.

Systems, Processes, and Tools

• Own and optimize sales technology, including CRM management, data capture, and analytics tools such as Trilliant.
• Partner with Business Systems and Data teams to enhance sales-related systems and data integrity.
• Standardize sales workflows, CRM processes, and KPI reporting across the organization.

People Leadership and Management

• Lead, mentor, and develop the Sales Operations and Sales Support teams, fostering a culture of accountability, results, and growth.
• Define team structures, role responsibilities, and performance expectations aligned to business priorities.
• Provide guidance and partnership to sales and market leaders to ensure consistent execution of growth strategies.

What We Are Looking For

We're looking for a collaborative, analytical leader who can translate strategy into execution and inspire teams to deliver measurable results. You might be a great fit if you have:

• 5–6 years of experience in sales operations, growth strategy, or a related field
• Bachelor's degree preferred; advanced degree (MBA or similar) preferred
• Background in multi-site healthcare services, private equity-backed organizations, or other high-growth environments
• Proven experience leading or building teams and driving performance through data and process excellence
• Exceptional analytical and problem-solving skills with the ability to make sound, data-driven decisions
• Excellent communication and presentation skills, with the ability to influence across all levels of the organization
• Strong understanding of CRM tools, analytics platforms, and sales performance systems
• Advanced Excel and data visualization capabilities; experience with Trilliant or similar tools preferred

About IVX Health

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We're transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission:

To improve the lives of those we care for by redefining the care experience

Our Vision:

To be the nation's preferred destination for pharmaceutical care of complex chronic conditions

Our Commitment:

To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. Privacy Policy