Sales Floor Team Member

Sales Floor Team MemberDo you enjoy helping customers, creating great shopping experiences, and working in a fast-paced retail environment? Join Goodwill of the Finger Lakes, where our mission is elevating people, community, and planet for a good today and a better tomorrow. As a Sales Floor Team Member, you'll play an important role in keeping our stores welcoming, organized, and fully stocked while providing outstanding customer service. Your work helps support programs and services that strengthen our community and create opportunities for the people we serve.What You'll DoEfficiently stock the sales floor with newly processed merchandise, fitting room returns, and new goodsMerchandise and organize products to create an appealing shopping experienceConduct ongoing quality checks to ensure merchandise is clean, presentable, and ready for saleRemove merchandise from the sales floor as needed to maintain quality standards and proper inventory rotationGreet customers warmly and enthusiastically, providing assistance with locating and selecting merchandiseAddress customer questions and concerns in a courteous and respectful manner, seeking support from leadership when neededOperate the cash register, accurately process transactions, and properly package merchandisePromote Goodwill's Round-Up ProgramMaintain an accurate cash drawer and follow all cash-handling proceduresKeep the sales floor, displays, work areas, and facilities clean, safe, and organizedCrosstrain in other store functions and perform additional duties as assignedCustomer Service ExpectationsAs a Sales Floor Team Member, you are often the face of Goodwill to our customers. We are looking for individuals who:Enjoy interacting with people and creating a welcoming environmentDemonstrate professionalism and respect in every customer interactionTake pride in providing excellent service and supporting our missionWork collaboratively to ensure customers have a positive shopping experienceWhat We're Looking ForHigh school diploma or GED preferredPrevious retail or customer service experience preferred, but not requiredStrong interpersonal and communication skillsAbility to work independently and as part of a teamCommitment to providing exceptional customer serviceWillingness to learn new skills and contribute to a positive workplace cultureWork Schedule & AvailabilityOpen and flexible availability preferredWillingness to work evenings, weekends, and holidays is requiredSchedule may vary based on business needsWork EnvironmentThis role is based in a retail store environment. Team members may occasionally work outdoors while receiving donations and may also spend time in the donation processing area, which has a warehouse-like setting.Physical RequirementsStanding and walking for extended periods throughout the shiftFrequent bending, reaching, stocking, and merchandising activitiesRegular lifting, carrying, pushing, and pulling of merchandiseAbility to move merchandise and fixtures safely throughout the storeReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Why Work at Goodwill of the Finger Lakes?When you work at Goodwill, you're doing more than stocking shelves - you're helping to create opportunity in our community. We value teamwork, respect, and growth, and we are committed to living our BLUE values every day.At Goodwill, your work matters. Every item you process, every customer you help, and every shift you work supports our mission of elevating people, community, and planet for a good today and a better tomorrow. If you're looking for meaningful work in a supportive, values-driven environment, you'll find it here.Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.