BDC Service Specialist - Capitol Subaru

divh2BDC Service Specialist/h2pCapitol Auto Group is looking for a BDC Service Specialist to join their team! This position works Tuesday - Saturday./ppThe BDC Service Specialist is responsible for the development and retention of service business at every customer touch point. We are looking for a competitive, motivated, team driven professional to join our team as a BDC Service Specialist./ppThe BDC Service Specialist handles incoming service phone calls, schedules appointments, contacts customers via phone, online, and texts, and outbound customer satisfaction calls. Training is provided, performance is monitored and measured. Daily, weekly, and monthly goals are established./ppWhy Capitol Auto Group: As members of the Capitol Auto Group Family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs./ppCapitol Auto Groups Diversity Statement: Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment, and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family./ppBenefits:/pulliWorking in a family environment that truly values their employees/liliVery generous PTO benefits/lili7 paid holidays/lili8 hours of charitable giving each year (Day of Giving)/liliEmployee Assistance Program (EAP)/liliHealth, dental, vision, disability life insurance/liliCompany paid life insurance/lili401K with profit share/liliEmployee discounts/liliCapitol University/liliGet Fit benefits/li/ulpJob Responsibilities and Qualifications:/pulliHandle customer contacts, follow-up, new business development and existing customer retention/liliReceive and promptly respond to inbound service calls/liliIdentify client needs and schedule appointments for the service department/liliPlace outbound phone calls and emails to potential and existing clientele/liliExcellent oral, written and interpersonal communication skills/liliStrong telephone skills/liliBasic computer and clerical skills/liliA positive attitude, exceptional work ethic, and a willingness to learn/liliAbility to multi-task in a fast-paced environment/liliMust be able to work flexible hours including mornings, evenings, and Saturdays/liliMinimum of two years direct customer service experience/liliAutomotive sales experience preferred but not required/li/ulpVision: To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation./ppCapitol Values:/pulliCommitted to our guests and each other beyond expectations./liliCreate a fun and profitable atmosphere/liliCommitted to being a respectful corporate citizen through personal service or financial contributions./li/ulpOperating Standards:/pulliThe Vision of Capitol Auto Group (CAG) is the driving force of our Company. It must be known, owned and energized by all./liliCompany standards and goals are clearly communicated to all employees. Its everyones responsibility to support and advocate the information./liliProtecting the assets of CAG is the responsibility of every employee./liliIt is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met. Its not my job is not in our vocabulary./liliNever lose a customer. Whoever receives a complaint will own it. For example, when a guest has a concern or needs something special, you should break away from your regular duties, address and resolve the issue./liliUncompromising levels of cleanliness at CAG are the responsibility of every employee./liliWe are always on stage. Always maintain positive eye contact and a smile. Use proper vocabulary such as, Good morning, Ill be happy to. Do not use words such as My bad, Folks, Okay, Sure, No problem and Maam./liliBe an ambassador of CAG in and outside the workplace. Always speak positively./lili10-foot rule Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction./liliUser proper telephone etiquette and use social media appropriately./liliTake pride and care of your personal appearance./liliA safe environment is essential to our successSafety First!/liliKeep Capitol Green. Conserve energy, recycle and protect the environment./liliTreat customers and fellow employees with courtesy and respect./liliStrive to be innovative on a daily basis. Look for opportunities to create loyal customersTo see is to sell./li/ulpIf you feel that you would be a good fit for our team, please submit your resume./pp* Were an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status./p/div