Technical Operations Support Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technical Operational Support Engineer to work from home from 4pm EST to 12pm EST Monday thru Friday and on call work on the weekends!



The Role
We are seeking a driven and versatile Technical Operational Support Engineer to join our Blockchain Incubator Team. This is a high-impact role crafted for a professional who thrives in the space between operations and engineering. You will build a comprehensive support model from the ground up. You will also develop tools and documentation needed to maintain stability for our emerging Web3 applications.


The ideal candidate possesses a strong operational demeanor and enough software development familiarity. They can start solving production incidents independently during off-hours to assist various core project teams. Are you ready to join a team that's pushing innovation forward?

Key Responsibilities:

• Infrastructure Build-out: Develop and implement a support framework from scratch, including the creation of diagnostic tools and comprehensive user documentation.
• Production Monitoring: Proactively supervise production systems for the Blockchain Incubator's suite of applications (including Bitcoin, Ethereum, Solana and other public blockchain solutions).
• Incident Management: Serve as the first line of defense for off-hours incidents, employing software development knowledge to diagnose and think of ways to resolve issues.
• Multi-functional Teamwork: Partner with the business teams to understand the "why" behind use cases and work closely with the Core Development team to improve product serviceability and stability.

Work Distribution:
This role is projected as a 50/50 split between active digital asset application support and the strategic building of support assets, with future opportunities to transition into digital asset engineering. This role requires on-call availability to support critical systems outside of standard business hours. Must have flexible availability to work on-call shifts, including nights, weekends, and holidays.



The Expertise and Skills You Bring (The order of these bullets does not matter)

Operational Excellence:

• Experience: 2-5 years in technical operations support or DevOps
• Incident Management: Proficiency in the full production incident lifecycle (Detection -> Triage & Categorization -> Mitigation / Containment -> Resolution -> Root Cause Analysis)
• Frameworks: Experience building and documenting technical "runbooks" and optimizing tracking tools like Jira or ServiceNow
• Observability: Skill in crafting proactive dashboards using tools such as CloudWatch, Datadog, Prometheus, or Grafana

Technical Troubleshooting:

• Diagnostics: Ability to parse complex logs (JSON, XML) and use Postman/cURL to isolate failures across front-end, back-end, and blockchain layers
• Code Literacy: Familiarity with Python, JavaScript/TypeScript, Go, Rust, or Java, and the ability to use Git/GitHub to review code changes
• Attitude: An "adversarial" approach-the ability to stress-test and break code to ensure it is resilient

Foundation & Soft Skills:

• Communication: Outstanding written and verbal communication skills
• Passion: A genuine drive for application stability and the evolution of blockchain technology!

Nice to Have:

• Certifications: AWS/Azure/GCP, CKA, or specialized Blockchain certifications.
• Blockchain Infrastructure: Experience working with public chains (e.g. Ethereum, Solana, Bitcoin) and understanding of node connectivity, private/public key management, and network solving.
• Digital Assets : High-level knowledge of smart contract execution (e.g., Solidity), gas fees, and transaction monitoring.

The Team
Fidelity Center for Applied Technology (FCAT) has the mission to catalyze innovation for Fidelity and our clients and supports the entire Fidelity businesses. Within FCAT there is a group leading the efforts on how blockchain technology could both reinvent our current businesses and provide new opportunities for new products and services. We currently have a multi-disciplinary team of software engineers, researchers, designers, product managers, security and compliance specialists taking on a number of opportunities.


Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.