Front Desk (Overnight)

Job Description

Job Description

Schedule: Thursday – Sunday | 12:00 AM – 8:00 AM

About FLATS

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban

apartment living. We pride ourselves on being "anything but expected," with a mission to bring

big style to smart spaces. Through thoughtfully designed communities and exceptional resident

experiences, we create vibrant places people are proud to call home.

About the Role

FLATS is seeking a dependable and customer-focused Front Desk Associate to provide

overnight front desk coverage and help maintain a safe, secure, and welcoming environment for

residents and guests.

This position serves as the primary point of contact during overnight hours and is responsible for

monitoring building access, conducting routine property patrols, responding to resident needs,

documenting incidents, and supporting emergency response procedures when necessary.

The ideal candidate is professional, observant, calm under pressure, and able to work

independently while delivering outstanding customer service.

What You'll Do

• Monitor the lobby, entrances, and common areas throughout the overnight shift.
• Ensure only authorized residents and approved guests enter the building.
• Verify guest access and enforce all building visitor policies.
• Conduct routine patrols of the property, including common areas and amenities.
• Monitor security cameras and report suspicious or unusual activity.
• Respond appropriately to emergencies and contact emergency services when necessary.
• Complete accurate overnight shift logs documenting incidents, maintenance concerns, disturbances, and unusual activity.
• Report emergencies, safety concerns, maintenance issues, and policy violations to the
• Property Manager and maintenance team.
• Assist residents with questions, directions, and general building information.
• Receive emergency maintenance requests and notify the on-call maintenance technician when appropriate.
• Ensure lobby doors and building entrances remain secure throughout the shift.
• Monitor package room activity and report any concerns.
• Maintain a professional, welcoming, and secure environment for residents and visitors at all times.

Requirements

• Previous customer service experience required.
• Front desk, concierge, hospitality, residential, hotel, or security experience preferred.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong observation skills with excellent attention to detail.
• Ability to remain calm and make sound decisions during emergencies.
• Strong conflict resolution and de-escalation skills.
• Ability to work independently with minimal supervision.
• Reliable, punctual, and dependable.
• Basic computer, email, and incident reporting skills.
• Ability to maintain confidentiality regarding residents and property operations.
• Knowledge of basic building security procedures and emergency response protocols is preferred.

Success in This Role

The ideal candidate will demonstrate:

• Outstanding customer service and interpersonal skills.
• High integrity, professionalism, and discretion.
• Strong critical thinking and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to multitask while maintaining accuracy.
• Confidence identifying suspicious activity and responding appropriately.
• Effective communication with residents, management, maintenance staff, and emergency responders.
• Commitment to providing a safe, secure, and welcoming residential environment.
• Flexibility to work overnight shifts, weekends, holidays, and schedule changes when business needs require.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to patrol the property, including stairwells, parking areas, and common spaces.
• Ability to occasionally lift up to 25 pounds.
• Ability to respond quickly and effectively during emergencies.

Benefits

• Compensation: $21.00/hour
• Employment Type: Full-Time | Non-Exempt | On-site
• Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).