Senior Business Systems Analyst with FTP (File Transfer Protocol)

Senior Business Systems Analyst

The Senior Business Systems Analyst plays a critical customer-facing role focused on enabling successful transitions from Legacy MFT Platform to the new Modern MFT Platform, Optum's next-generation enterprise configuration and file transfer platform. This role acts as a trusted advisor to customers and internal stakeholders by translating legacy configurations into a new, modern MFT platform-ready design that achieves equivalent business outcomes. Role is focused on requirements, configuration, validation, and documentation rather than software development.

Required Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 8–10 years of experience in business systems analysis, platform implementations, customer onboarding, integrations, or configuration heavy environments
• Demonstrated experience supporting file transfer or integration platforms
• Proven ability to work directly with customers in complex, enterprise environments
• Experience supporting system migrations or large-scale customer transitions (preferred)
• Strong organizational skills with the ability to manage multiple parallel efforts and drive work to completion
• Excellent written and verbal communication skills in customer-facing contexts

Required AI Skills:

• All contractor resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities.
• Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
• Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
• Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.
• Experience or exposure to AI-driven data analytics to support insights, validation, and decision-making
• Understanding of system integrations and end-to-end workflows, including how managed file transfers interact with upstream and downstream applications
• Advanced requirements elicitation, analysis, and documentation
• Strong understanding of managed file transfer concepts (e.g., SFTP/FTPS, authentication, routing, scheduling, monitoring, retries, error handling)
• Ability to analyze legacy system configurations and translate them into future state designs
• Experience creating configuration mappings, intake templates, checklists, runbooks, and customer-facing documentation
• Strong customer-facing communication skills with the ability to explain technical concepts in non-technical terms
• Analytical problem-solving skills with attention to detail and data accuracy
• Ability to manage ambiguity and drive clarity across cross-functional teams
• Collaborative approach with the ability to influence without direct authority
• SQL or scripting skills for validation or troubleshooting (preferred)