Remote Senior Genesys Architect & Omnichannel Lead
Forward Financing
Boston, MA
- Remote job
Forward Financing, a fintech company, is seeking a seasoned Genesys Administrator/Architect to own and optimize our contact center platform. You will configure routing, IVR, and omnichannel workflows, integrating SMS, Voice, and Email for seamless operations across our teams. You will work with Salesforce to co-develop features, troubleshoot advanced issues, and ensure long-term system health. This role demands strong communication with business stakeholders and a track record of delivering #J-18808-Ljbffr Forward Financing
Vacancy posted 3 days ago
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