Customer Service Representative (Truck Gate)

Customer Service Representative (Truck Gate)

Come be a part of our excellent team!

Hyundai GLOVIS America Inc. offers a comprehensive benefits package including:

• Medical, dental, and vision insurance
• 100% company paid employee life insurance & short-term disability
• 14 paid company holidays
• 80 hours of vacation
• 40+ hours of sick leave
• 401K with generous match
• Eligible tuition reimbursement
• Eligible for auto allowance of $300 per month
• Eligible for wellness reimbursement of up to $50 per month
• Eligible to receive referral bonuses
• Team wear including safety shoes
• Eligible for discretionary bonus annually
• Years of service awards, employee assistance program, frequent employee appreciation events and more!

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Customer Service Representative (Truck Gate) will coordinate all data entry and related processes for truck gate operations to ensure a safe, healthy, and accident-free work environment for all employees, carriers, and drivers.

Responsibilities

• Process trucks as they arrive by recording the driver, truck number, and arrival date/time
• Process trucks as they depart by entering load sheet info into iVELES and scanning bay tags to match with load sheet
  • Upload and confirm complete
  • Allow driver to proceed offsite
• Inspect the truck gate and truck load lanes each hour to ensure cleanliness
  • Report any spills or trash to the driver or carrier office
  • Log inspection results in logbook
• Update truck data on computer as needed
• Other duties as assigned

Education & Experience

• HS Diploma/G.E.D. required
• 1 - 2 years of direct experience required

Skills

• Ability to work effectively in group/team settings required
• Ability to respond to IT problems and customer queries required
• Interpersonal and communication skills required
• Knowledge of MS Office applications to include Excel experience required

This position works in a plant manufacturing/warehouse setting at West Point, GA

• Exposure to loud noises from vehicles and heavy machinery
• Exposure to indoor and outdoor weather conditions
• Exposure to chemicals/fumes

The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.