Pilates Studio Manager - Multi Studio

Job Description

Job Description

STUDIO MANAGER — BOUTIQUE PILATES STUDIO

We’re hiring a hands-on Studio Manager to lead two of our boutique Pilates studios.

This is a full-time, salaried, client-facing leadership role focused on membership sales, client retention, and daily studio operations.

We are looking for a professional who takes ownership of studio performance rather than simply completing scheduled shifts. You will have the autonomy to solve problems, improve the client experience, and make decisions that help the studio succeed.

Success in this role requires being proactive, present, and comfortable building genuine relationships with clients through in-person conversations. This is not a passive or desk-based position. We want someone who enjoys talking to people, takes ownership of results, and wants to grow alongside an expanding boutique fitness brand.

PERSONAL FITNESS MEMBERSHIP SALES EXPERIENCE IS NON-NEGOTIABLE

We are not looking for someone whose sales experience consists primarily of managing a sales team or improving revenue through delegation.

We are looking for someone who can personally:

• Approach a first-time client after class
• Start a genuine conversation
• Understand what the client is looking for
• Recommend the most appropriate next step
• Guide the client toward booking another class or becoming a member

If your sales experience comes from face-to-face conversations, relationship building, and personally earning the result, we want to hear from you.

ROLE OVERVIEW

This role combines:

• Client experience and membership growth
• Boutique fitness studio operations
• Instructor schedule administration and coverage coordination
• Client communication and membership follow-up
• Monthly performance reporting
• Contractor-payment processing
• Community building

You will spend significant time interacting with clients during peak studio hours while managing the operational responsibilities that keep the studio running smoothly.

Scheduled studio hours represent required in-studio coverage during peak operating periods. Regular off-site responsibilities include client communication, membership follow-up and retention, reporting, schedule coordination, and contractor-payment processing.

KEY RESPONSIBILITIES

Client Experience and Membership Growth — Primary Focus

• Greet clients and create a welcoming, professional environment
• Speak with first-time clients after class and guide them toward their next step
• Build genuine relationships with members and encourage consistent attendance
• Drive membership sales through direct, in-person client conversations
• Follow up with leads and prospective members
• Maintain strong visibility during peak class times
• Invite clients to share honest feedback about their experience without requesting or influencing a particular rating

Studio Operations

• Ensure the studio is clean, organized, and fully prepared before and after classes
• Maintain studio supplies and presentation standards
• Ensure Pilates classes run smoothly and on schedule
• Coordinate instructor coverage and scheduling needs
• Monitor instructor arrival check-ins and respond promptly to potential coverage problems
• Identify and resolve operational issues quickly and professionally

Team and Communication

• Work closely with Pilates instructors to maintain a consistent client experience
• Respond to client messages through Momence and the studio email
• Communicate clearly with ownership regarding studio performance and operational needs
• Use established systems and procedures to coordinate scheduling and instructor coverage

Reporting and Accountability

• Maintain the Studio Performance Report throughout the month and submit one finalized monthly report
• Review and process biweekly instructor contractor payments through Momence
• Monitor first-time visitors, memberships, cancellations, ten-class pack sales, attendance, and overall studio performance
• Take full ownership of membership-growth results at West Town
• Maintain accurate records supporting monthly performance bonuses

WHAT SUCCESS LOOKS LIKE

• Consistent membership growth month over month
• Strong first-time-client-to-membership conversion
• High client engagement and repeat attendance
• Strong client satisfaction and studio reputation
• Smooth daily studio operations
• Reliable instructor communication and scheduling coverage
• Consistent execution of client conversations that lead to repeat visits and memberships
• Accurate and timely monthly reporting

COMPENSATION

Base salary: $50,000 per year, paid biweekly

Uncapped performance bonus:

• Monthly net membership growth: $50 for every net membership gained at the studio during the calendar month
• Ten-class packs: $30 for every qualifying ten-class pack sold

Net membership gain is calculated separately for the studio each calendar month and equals qualifying new memberships minus qualifying cancellations during that same month. The bonus is paid on positive net gain, not gross membership sales.

Transfers between Performers Club studios and free, test, duplicate, refunded, or reversed memberships do not count toward net membership gain. Ten-class pack bonuses are earned after payment has been successfully collected and the transaction has not been refunded.

Additional earnings vary based on documented monthly performance. There is no cap on qualifying performance bonuses.

PERKS AND BENEFITS

• Unlimited complimentary Performers Club Pilates classes at all studio locations
• Uncapped performance bonus
• Consistent and predictable work schedule
• Two consecutive days off each week
• Days off scheduled as either Friday–Saturday or Sunday–Monday
• Predictable rotation of days-off blocks communicated in advance
• One weekend morning shift required each week
• Paid Leave in accordance with the Chicago Paid Leave Ordinance
• Paid Sick Leave in accordance with the Chicago Paid Sick and Safe Leave Ordinance
• Growth opportunities within a rapidly expanding boutique fitness brand

GROWTH OPPORTUNITY

As Performers Club expands throughout Chicago, high-performing Studio Managers will have opportunities to oversee additional locations, mentor future managers, and take on greater leadership responsibilities within the company.

QUALIFICATIONS

• Previous professional experience in the fitness or wellness industry
• Demonstrated personal sales experience involving face-to-face, relationship-driven client conversations
• Proven ability to personally convert prospective clients or customers rather than only managing others who sell
• Strong communication and interpersonal skills
• Organized, dependable, and detail-oriented
• Comfortable working independently with minimal supervision
• Comfortable taking ownership of measurable membership-growth results
• Experience with Momence, Mindbody, or similar studio-management software is a plus

WHO THIS ROLE IS FOR

• Someone who enjoys talking to people and building genuine relationships
• Someone who takes ownership of results, not just tasks
• Someone who is comfortable personally guiding clients toward decisions
• Someone with proven face-to-face fitness membership or service-sales experience
• Someone who thrives in a fast-paced, in-person boutique fitness environment
• Someone who can balance client-facing sales with operational responsibilities
• Someone excited about helping grow a Pilates studio brand

SCHEDULE

This position includes approximately 20–25 scheduled in-studio hours per week, primarily during the studio’s busiest class times.

Additional off-site management responsibilities include client follow-up, membership retention, scheduling, communication, monthly reporting, and contractor-payment processing. The total workload generally averages 35–40 hours per week.

One weekend morning shift is required each week. The manager receives two consecutive days off, scheduled as either Friday–Saturday or Sunday–Monday. These blocks may rotate according to a predictable schedule published in advance.