Part-time Guest Services Specialist - Tennis

Guest Services Representative Specialist

This position will be assigned to one of the following recreation facilities/divisions to assist with the direct supervision of Guest Services Representative personnel, administration of admission and registration offices and securing all payments at end of day: Biltmore Tennis Center, Salvadore Tennis Center, Venetian Pool, Adult Activity Center, Special Events, or the War Memorial Youth Center. This part-time position is under the supervision of the Division Supervisor, Assistant Supervisor, or his/her designee. This position is responsible for ensuring 100% customer satisfaction. Employees in this position serve as the initial point of contact for all guest interaction responding to the needs, requests, and/or inquiries of facility patrons while searching for and providing guests with answers or solutions to their concerns as instructed by the Supervisors. The Guest Services Representative Specialist answers a multi-line phone, escorts guests through the facility, handles cash, prepares and serves food, prepares rooms for rentals, assists with special events, answers inquiries from the public, provides information on recreation events and activities, and assists in the cleanliness and maintenance of their assigned facility.

Job Duties and Responsibilities

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Supervises office, admission, and reception areas in the facility. Trains and supervises Guest Services Representative employees to ensure outstanding customer service in person and over the telephone. Operates a multi-module and global recreation management system including Point of Sale, activity registration, pass management, rental reservations, ticket sales, report processing and etc. Operates a cash register/drawer and performs mathematical calculations. Handles cash, reconciles deposits and change banks, and performs end of shift/day reports. Assists customers in providing information on and processing program registrations, facility rentals, and memberships. Operates a variety of office equipment including a multi-line telephone system, computer, copy machine, and fax machine. Performs routine clerical duties. Files and archives records; prepares reports and documents in accordance with departmental procedures. Prepares site, equipment, and/or materials for recreational activities, facility rentals, and special events. Maintains supply and equipment inventory control. Issues, receives, and oversees the use and care of recreation and/or facility supplies and equipment. Observes, enforces, and complies with all policies, rules, regulations, laws, and ordinances of the facility, the Department, and the City of Coral Gables. Maintains order and discipline of facility patrons and ensures that all safety precautions are observed and followed. Administers basic first aid as required; prepares and completes required paperwork related to accidents and incidents. Attends all staff meetings, trainings, and other functions as require by the Supervisor or Department. Assists in the maintenance and cleanliness of the facility and equipment. Secures facility at the close of daily operations. Performs other related duties as assigned. Please note that this position is for the Tennis Facility.

Qualifications

High School diploma or equivalent. Must be 18 years of age. One (1) year of customer service experience required. One (1) year retail or cash handling experience required. Food handling experience preferred. First Aid & CPR Certification preferred. Valid Florida Driver's License. A comparable amount of training or experience may be substituted for the minimum qualifications

Additional Information

The City of Coral Gables is an Equal Opportunity Employer/Drug Free Workplace.