Research Program Manager (UXR Operations)

Research Program Manager (UXR Operations)
Location: Fully remote (US)
Duration: Initial 7-month contract (expected extension/conversion)
Schedule: Full-time, 40 hrs/week (Mon-Fri)
Target Start: May 2026
Benefits: Medical, dental, vision, 401(k), paid vacation & sick leave

Job Overview:

Join the Global Research Operations team supporting User Experience Research (UXR) across multiple product areas. This role drives operational excellence across 4+ research pillars-helping teams scale, improve efficiency, and deliver high-impact research.

You'll partner closely with senior UXR leaders, manage cross-functional programs, and remove operational barriers so researchers can focus on insights.

Responsibilities:

• Lead and scale research operations programs (e.g., rapid/rolling research)
• Improve workflows, processes, templates, and documentation
• Partner with stakeholders across research, sourcing, and vendors
• Manage participant recruitment and research governance
• Own budget tracking, forecasting, and financial reporting
• Analyze data and provide insights for decision-making
• Create program roadmaps, track progress, and communicate risks/updates
• Identify gaps, solve problems quickly, and drive execution

Day-to-Day Focus:

• Program management (fast-paced, high responsiveness)
• Stakeholder engagement & cross-functional coordination
• Process improvement & operational scaling
• Problem-solving and unblocking teams

Requirements:

• 5+ years of program management, research ops, or related experience
• Experience building and scaling programs end-to-end
• Strong stakeholder management and communication skills
• Experience managing budgets and vendors
• Bachelor's degree

Must Have Skills:

• Research apparition
• AI fluency - using AI tools in workflows/operations
• Stakeholder Management & Collaboration
• Research Operations Expertise

Nice to Have:

• Prior experience at Meta
• Big Tech background
• Market research sample provider
• Data-Driven Decision Making

What Stands Out:

• Exposure to senior UXR leadership across multiple product areas
• Opportunity to shape a new, product-aligned RPM function
• Highly cross-functional, high-impact role

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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