Customer Service Specialist

Customer Service Specialist

Location: Largo, FL 33773 Schedule: Monday Friday | 8:00 AM 5:00 PM Pay Rate: $24/hr

Position Overview

We are seeking a bilingual Customer Service Specialist to support customer service operations for both North American and Latin American markets. This role is responsible for handling customer inquiries, processing orders, coordinating shipments, supporting warranty and complaint resolution, and ensuring exceptional customer satisfaction in a fast-paced environment.

The ideal candidate will have strong customer service experience, excellent communication skills in both English and Spanish, and experience with order entry and administrative support functions.

Key Responsibilities

• Respond to customer inquiries regarding orders, shipments, products, warranties, returns, and complaints.
• Process phone, fax, and electronic customer orders accurately and efficiently.
• Provide support for customers throughout Mexico, Central America, and South America.
• Perform data entry and order management activities within company systems.
• Coordinate shipment updates, delays, backorders, and inventory transfers between service centers.
• Initiate shipment tracers with carriers and resolve shipping discrepancies.
• Process replacement orders and corrections for shortages, damaged items, or incorrect shipments.
• Support quality improvement efforts by processing customer complaints and warranty claims.
• Maintain customer records and perform file maintenance updates as needed.
• Assist with billing support and administrative functions related to customer accounts.
• Perform clerical duties including documentation and invoice filing.
• Communicate professionally with customers and internal teams to ensure timely issue resolution.
• Gather customer feedback and maintain high levels of customer satisfaction.
• Support additional service centers and assist with special projects as needed.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Bilingual in English and Spanish (written and verbal) required.
• Previous customer service experience required.
• Strong data entry and order processing experience required.
• SAP experience strongly preferred.
• Proficiency with Microsoft Office and Windows-based systems.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and prioritize workload effectively.
• Reliable attendance and strong work ethic required.

Additional Information

• Customer-facing role supporting both phone and in-person interactions.
• Experience working with Spanish-speaking customers is highly desired.
• Equal Opportunity Employer.