Patient Services Associate II - Otolaryngology - Cherry Hill, NJ (FT Days)

Patient Services Associate (PSA) II

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Job responsibilities include:

• Processing check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtaining pre certifications and/or pre authorizations for procedures.
• Maintaining efficient flow of practice and escalating patient and/or provider concerns as appropriate.
• Greeting and interacting with patients/visitors in a professional manner, on phone or in person.
• Adhering to HIPAA privacy and security requirements. Ensuring compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Education:

• HS Diploma or equivalent required.

Experience:

• Customer service and/or patient facing healthcare experience preferred.

Jefferson Perks:

• New Hire Bonus for eligible candidates!
• Top-Tier health insurance
• Opportunities for career advancement
• Employee discounts on products and services
• Generous ETO/PTO
• Tuition Reimbursement

Salary Range: $17.00 to $21.89 Hourly

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Work Shift: Workday Day (United States of America)

Worker Sub Type: Regular

Employee Entity: Jefferson University Physicians

Primary Location Address: 2211 Chapel Avenue West, Cherry Hill, New Jersey, United States of America