Practice Manager

Practice Manager

The Practice Manager is accountable to the Practice Operations Council (POC) and has full responsibility, authority and accountability for the performance of the assigned practice. Responsibilities include physician relations, communications, management of office staff, practice revenue cycle management, site-specific action plans (SSAPs), operations, education and training, supply inventory, etc. Along with this authority comes the responsibility for the bottom line performance of the assigned practice.

Essential duties include:

• Responsible for daily management of the assigned physician practice.
• Provides management, guidance and training to staff in daily practice operations.
• Motivates staff and organizes day-to-day activity of the practice.
• Purchases supplies and insures proper value for funds expended.
• Ensures accuracy of payroll submission.
• Understands and assures compliance for regulatory, accreditation and system process.
• Reviews monthly financial performance.
• Works with POC to maintain practice operating and financial ratios to meet practice and system goals.
• Participates with POC staff in annual budget development; accountable for practice adherence to budget and/or other fiscal goals.
• Reviews point-of-service collections daily and accounts receivable on at least a monthly basis to ensure A/R is within established standards.
• Ensures office staff is trained and held accountable to provide high quality care in a caring manner.
• Ensures compliance with regulatory guidelines, accreditation requirements and system policies/procedures for activities within practice.
• Provides regular performance feedback to all non-provider support staff.
• With coaching from region administrator, counsels employees in disciplinary matters.
• Works with the POC to interview and hire office staff as necessary.
• Conducts both weekly standup and monthly staff meetings.

Qualifications include:

• Bachelor's degree in health-related field, or two (2) years prior management experience, ideally in a physician practice.
• Ability to analyze financial data and operational performance data and incorporate results of analysis into practice operations.
• Excellent written and oral communication skills.
• Sound math skills to perform basic operations including multiplication, division, and calculating ratios and or proportions.
• Excellent computer operations skills and sound working knowledge of basic office software products for word processing, graphic presentations, spreadsheet production and/or database operations.
• Demonstrated initiative/motivation, critical thinking, problem solving, interpersonal and customer service skills

Patient centered care and behavioral expectations include:

• Living the Genesis Mission, Vision and Values.
• Patient centered care (patients/families, physicians, co-workers, all other internal/external customers).
• Promotes patient and employee safety.

Working conditions/physical requirements include:

• Works primarily in a physician office setting. May travel to other offices as needed.
• Ability to work with detail and accuracy for prolonged periods.
• May come in contact with human blood or other potentially infectious materials.
• Ability to utilize standard office equipment.
• Ability to do some light lifting, stooping, and bending.