Community Resource Specialist
Health First
Job Type
Full-time
- Assist patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.)
- Process sliding-fee applications, discuss payment options, and arrange payment plans
- Ensure timely follow-up on applications, referrals, and patient contacts
- Provide patient education and advocacy related to community resources (food, housing, transportation, childcare, etc.)
- Support community outreach events, including occasional evenings/weekends
- Collaborate with billing and patient services teams to resolve coverage or payment issues
- Verify and update demographics, consents, and related documentation during each interaction
- Serve as a knowledgeable point of contact for patients needing assistance throughout Open Enrollment
- A meaningful role that directly impacts patient access to care and essential services
- A supportive, collaborative team environment
- Training on HealthFirst systems, workflows, and community resource tools
- Opportunities to grow professionally-including support in obtaining your CHW certification
Required
- High school diploma or equivalent
- Community Health Worker (CHW) certification - or ability to obtain certification within one year of hire
- Minimum of 2 years' experience in a healthcare, human services, or insurance benefits setting
- Strong customer service skills with clear, compassionate communication
- Solid computer proficiency and comfort learning new systems
- Certified Application Counselor (CAC) designation through CMS, or willingness to obtain
- Familiarity with medical terminology
- Experience working with diverse populations and strong cross-cultural communication skills
Vacancy posted 5 days ago
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