Automotive BDC - Appt Setter

Sales/Internet BDC Representative

LAX Chrysler Dodge Jeep Ram in Inglewood is looking for a motivated and energetic Sales/Internet BDC Representative to join our growing team! If you have a passion for customer service, enjoy working in a fast-paced environment, and want to be a part of a dynamic team, we want to hear from you!

Key Responsibilities:

• Respond to internet leads promptly via phone, email, and text messages, offering exceptional customer service.
• Qualify inbound sales inquiries and schedule appointments for walk-ins and phone-up prospects.
• Follow up with customers who have shown interest in vehicles to move them through the sales funnel.
• Utilize dealership CRM to manage and track customer interactions and ensure no lead goes unaddressed.
• Handle a high volume of outbound calls to nurture past customers, maintain relationships, and promote new sales.
• Assist in driving sales through lead generation strategies and appointment setting.
• Maintain knowledge of current inventory, promotions, and Ford products to effectively assist customers and answer inquiries.

Qualifications:

• Previous experience in automotive sales or a Business Development Center (BDC) is preferred but not required.
• Strong communication skills via phone, email, and text.
• Experience with CRM software or willingness to learn.
• Ability to work in a fast-paced environment with a focus on customer satisfaction.
• Detail-oriented, organized, and a self-starter.
• Positive attitude with a willingness to be part of a team.
• Must be reliable and dependable.
• English/Spanish Preferred

What We Offer:

• Competitive hourly rate of $22/hr plus performance-based bonuses.
• Opportunity to work with one of the top Ford dealerships in the region.
• Health, dental, and vision benefits (after probationary period).
• Paid training and ongoing development opportunities.
• A supportive and dynamic work environment.