AR Analyst

Job Type: Permanent

Build a brilliant future with Hiscox Accounts Receivable Analyst

Location: Atlanta, GA

Department: Finance

Reports to: AR Senior Analyst

Role type: Individual Contributor

About the Role: The Accounts Receivable Analyst is a hands‑on member of the Hiscox USA Finance Operations team, responsible for executing assigned receivables activities, resolving broker and customer inquiries, and maintaining accurate, well‑supported account records. The role serves as a first line of operational support across Hiscox and designated Corix AR processes, working within a hybrid retained and outsourced delivery model. This position is suited to a detail‑oriented professional who can manage a high volume of requests, research payment and account issues, follow defined procedures and service expectations, and escalated complex or higher‑risk matters with clear documentation.

Key Responsibilities

• AR Operations and Account Support Process and respond to AR requests received through Zendesk, shared mailboxes and other approved service channels, ensuring requests are accurately categorized, documented, prioritized and resolved within established service expectations.
• Review remittance information and support accurate application of customer and broker payments to open receivables.
• Research and resolve payment discrepancies, posting delays, unapplied or unallocated cash, credits, debits, refunds and other account variances.
• Maintain extension logs, post-delay trackers and other assigned operational logs, including timely follow‑up and escalation of aging items.
• Review and process Broker of Record requests, standard payment corrections, refund requests and other assigned account‑maintenance activities in accordance with documented procedures.
• Support collection activity by reviewing past‑due balances, contacting brokers or customers, documenting outreach and escalating unresolved matters.
• Support month‑end and year‑end activities by preparing schedules, researching open items and providing requested documentation.
• Assist with internal and external audit requests by retrieving organized and complete supporting evidence.
• Identify recurring inquiry themes, process gaps and root causes that affect service, accuracy or timeliness, and recommend practical improvements.

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business or a related field, or equivalent relevant experience.
• Approximately 3 to 6 years of experience in accounts receivable, cash application, finance operations, shared services or a related financial role.
• Working knowledge of AR principles, including payment application, account research, reconciliations, aging and collections.
• Proficiency in Microsoft Excel, including the ability to organize, filter, compare and analyze transactional data.
• Strong written and verbal communication skills, with a customer‑focused and professional approach.
• Demonstrated attention to detail, organization, follow‑through and ability to manage competing priorities.

Preferred Qualifications

• Experience in insurance, financial services, broker receivables or premium accounting.
• Experience using Zendesk or a similar case‑management platform and Stripe/Paymentus or another Billing system.
• Experience working with outsourced or offshore service teams and structured service‑level expectations.
• Familiarity with audit support, internal controls and evidence‑retention requirements.

Core Competencies

• Account research and reconciliation
• Analytical problem‑solving
• Accuracy and process discipline
• Customer and stakeholder service
• Ownership and accountability
• Clear documentation and communication
• Collaboration across teams
• Adaptability and continuous improvement

Measures of Success

• Accurate and timely resolution of assigned AR requests and transactions.
• Complete and audit‑ready documentation supporting account activity and decisions.
• Consistent follow‑up on aging, unallocated cash and open service requests.
• Effective escalation of complex issues with clear facts, actions taken and recommended next steps.
• Positive service experience for brokers, customers and internal stakeholders.
• Contribution to process stability, cross‑training and operational improvement.

Hiscox Values

• Courage: Dare to take a risk
• Ownership: Passionate, commercial and accountable
• Integrity: Do the right thing, however hard
• Connected: Together, build something better
• Human: Clear, fair and inclusive

What Hiscox USA Offers

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short- term disability and long‑term disability coverage
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and values‑driven culture
• Modern and open office spaces, complimentary drinks

**Please note that this position is hybrid and requires two (2) days in our office weekly**

Salary Range

Salary Range: $60-$70k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment

About Hiscox USA

Hiscox USA underwrites small- to mid‑market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2026, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni‑channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end‑to‑end, by connecting with a Hiscox agent over the telephone, or alternatively through a third‑party broker or insurance carrier partner. The business follows an ‘all roads lead to Hiscox’ philosophy, ensuring it is available to do business with target customers whichever way they choose.