Customer Service Associate

Job Description

Customer Service Rep

About the Role:

The Customer Service Representative will be responsible for ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high levels of customer satisfaction. This role involves daily interaction with customers, managers, and vendors, requiring a friendly and cooperative attitude in a high-visibility office environment.

Essential Job Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies inventory and place orders when necessary.
• Ensure printers are in working order and restock them with paper.
• Submit service work orders as needed.
• Perform basic administrative tasks such as filing, photocopying, and scanning documents.
• Adhere to all safety procedures and demonstrate high levels of safety awareness.
• Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations.
• Operate peripheral equipment as needed.
• Notify supervisors of potential hazards and follow security and privacy policies to protect informational assets.
• Required to stand, walk, grasp, reach, and perform repetitive motions; may require twisting, bending, and climbing.
• May lift up to 25 lbs. frequently.
• Possess close vision and the ability to focus.
• Perform other duties as required and participate in cross-training for other functions.
• Work in an office environment with occasional exposure to dust, dirt, toner, ink, and other environmental factors.

Skills and Requirements

• High school diploma or equivalent (GED).
• Minimum of 1-year customer service-related experience.
• Proficiency in computer literacy, including Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment.
• Ability to interface with end-users professionally and with a sense of urgency.
• Excellent communication skills, both verbal and written.
• Ability to work effectively both individually and as part of a team.
• Competency in performing multiple functional tasks.
• Ability to meet the employer's attendance policy.

"The pay range for this position is $21.50 - $22.50/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."