Email/Messaging Engineer with SMTP experience (Charlotte)

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking a Senior Systems Operations Developer with strong experience in product operations, messaging infrastructure, Linux administration, Proofpoint, Cloudmark, and SMTP routing. The ideal candidate will be responsible for maintaining, optimizing, and supporting business-critical messaging platforms while ensuring system reliability, security, and operational excellence. This role requires a combination of systems engineering, application support, troubleshooting, automation, and cross-functional collaboration skills.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $85k - $90k/year & benefits (see below).

The Role

Responsibilities:

• Manage and support messaging and email infrastructure in production environments.
• Perform day-to-day product operations, including monitoring, incident response, service validation, and operational support.
• Administer and troubleshoot Linux-based systems and services.
• Configure, maintain, and troubleshoot Proofpoint and Cloudmark messaging and email-security solutions.
• Design, implement, and maintain SMTP routing, relays, gateways, connectors, and mail-flow configurations.
• Analyze email delivery issues, including bounces, delays, rejections, spam classifications, and routing failures.
• Monitor system health, performance, availability, capacity, and message-processing workflows.
• Investigate and resolve production incidents using structured root-cause analysis.
• Develop scripts and automation to improve operational efficiency and reduce manual processes.
• Implement and maintain operational procedures, runbooks, support documentation, and knowledge articles.
• Support upgrades, patches, configuration changes, migrations, and production deployments.
• Collaborate with engineering, security, network, infrastructure, and support teams to resolve complex issues.
• Ensure messaging systems meet security, compliance, availability, and performance requirements.
• Participate in on-call rotations and provide timely support for critical production issues.
• Identify opportunities to improve monitoring, alerting, reliability, and overall product operations.

Requirements:

• Several years of experience in systems operations, production support, messaging operations, or systems development.
• Strong hands-on experience with Linux operating systems and command-line administration.
• Solid understanding of email and messaging technologies, including:
• SMTP
• DNS and MX records
• SPF, DKIM, and DMARC
• TLS and certificate management
• SMTP authentication
• Mail queues and delivery status codes
• Email reputation and anti-spam controls
• Experience with SMTP routing, mail relays, gateways, connectors, and mail-flow troubleshooting.
• Experience supporting Proofpoint and Cloudmark products or comparable messaging-security platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working in production environments with incident, change, and problem-management processes.

Preferred, but not required:

• Scripting experience using Shell, Python, or Bash.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with email security and anti-spam technologies.
• Experience in a 24x7 support environment.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.