Patient Services Associate

Job Description

Job Description

Summary:

• Location: 234 Crooked Creek Parkway, Suite 500, Durham, N.C. 27713
• Work Mode: Local
• Schedule: FT; 7:30 - 4:00 PM Monday - Friday
• Duration: 13W

• Responsible for patient registration, scheduling follow-up visits, referrals, and collecting payments.
• Ensure accurate patient identification and verification of information.
• Capture and update demographic and insurance information.
• Resolve eligibility edits and document appropriately in medical records.
• Educate patients on financial, compliance, and authorization forms.
• Collect and post patient financial liabilities.
• Explain billing and insurance implications to patients.
• Encourage MyChart enrollment and manage proxy processes.
• Communicate wait times and coordinate patient flow.
• Balance daily collections and maintain compliance with PCI standards.
• Schedule and coordinate appointments following financial pathway guidelines.
• Manage work queues to optimize clinic patient flow.
• Engage in clinic process improvement initiatives.
• Maintain a positive patient experience and adhere to company values.
• Handle incoming calls and maintain office equipment.
• Attend staff meetings and participate in required training.
• Ensure a safe environment and report safety concerns.

• High School Diploma
• Minimum 2 years of experience
• Strong verbal and written communication skills
• Basic PC skills
• Minimum six months data entry experience
• Knowledge of medical terminology
• Understanding of telephone etiquette
• Ability to organize and prioritize tasks
• Ability to interact tactfully and courteously with the public
• Ability to apply departmental policies and procedures
• Ability to establish and maintain effective relationships with personnel

• Ability to provide oral and written instructions
• Experience in patient financial counseling
• Familiarity with HIPAA guidelines
• Experience with electronic health records systems