IT Help Desk Support

IT Help Desk SupportFincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.Position SummaryThe position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.Domestic travel may be required.Essential FunctionsProvide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues. Utilize Service Now - help desk ticket tracking systemManage and resolve incidents by tracking and documenting tickets in an ITSM systemInstall, configure, and maintain desktops, laptops, peripherals, and user accounts.Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.Other duties as assignedRequired SkillsWindows 11, Microsoft 365 (O365), and PC troubleshooting techniquesExperience working within an IT ticketing system (ServiceNow preferred)Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely mannerMust have strong Microsoft Office Suite computer skillsMust have strong organizational, time management, written and verbal communication skillsMust have ability to maintain confidentiality and a professional demeanorMust adhere to ISO and OSHA policies established by FMG and have high values for safety awarenessEducation and ExperienceBachelor's degree in information technology required, or equivalent combination of education, training, and experienceTwo Years of IT Help Desk or IT Support Services environment experience preferredHave or are willing to obtain A+ certificationCompetenciesFincantieri's core competencies reflect our values and key behavioral expectations for all employees:Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.Social Connection: Collaborate, communicate, and value diversity and inclusion.Physical Demands and Work EnvironmentWhile performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.Posting DisclaimerThis job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.EEO StatementEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.