Workplace Exp Coordinator

Workplace Exp Coordinator

Pay Rate: $23-$26/HR Hours: 8-5 Location: 1515 Woodward Ave, Detroit MI

Overview of Work Environment/Client Nuances: They will validate parking Building is downtown Team Overview: Part of a team They will sit on the 2nd floor at reception desk Resource's typical working day: Handle reception People will come to them with questions, validate parking Some shipping and receiving Will be responsible for check in process Will be communicating with security

Must Have Skills

• Customer service
• Being main point of contact at reception
• Need to be able to use MS Office Suite
• Someone who can work independently
• Need to be able to communicate with security

Nice to Have Skills

• Any experience working for a tech company
• Few years of experience
• Experience as a receptionist in a professional or corporate setting
• Software skills: MS Office Suite Outlook, being able to use excel

Summary

As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.