Food Runner/ Server Assistant

Food Runner/ Server Assistant

Hillwood Country Club

Position Title: Food Runner/ Server Assistant

Department: Food and Beverage

Reports To: Food & Beverage Director, F&B Manager

Supervises: No supervisory duties are included in this position.

Employment Status: Part-time

FLSA Status: Non-Exempt

Effective Date: March 1, 2025

Position Summary:

We are seeking a dedicated and proactive Food Runner/Busser to join our team. The ideal candidate will assist in ensuring smooth and efficient operations in our dining areas by delivering food from the kitchen to the guests' tables and maintaining cleanliness in the dining areas.

Essential Duties, Responsibilities, and Tasks:

• Assists servers.
• Ensure all service stations in the kitchen are stocked and ready for service.
• Promptly ensuring plated hot food leaves the kitchen quickly.
• Carefully matches all food items to correct orders.
• Successfully carries food trays to tables using the correct seat positions on the ticket.
• Maintains cleanliness of service stations in kitchen while ensuring that the kitchen is free from clutter and that the kitchen floor is a clean and safe work area.
• Ensure that bread, soup, and other food products are available.
• Ensures that all items in "to go" orders are correctly assembled and labels them by stapling the ticket to the bag.
• Wipes up spills or drips on the rims of dishes and ensures the consistency of plate presentation.
• Assistants in the dining room with clearing soiled dishes, filling waters and setting the dining room.
• Breaks down and cleans service stations in the kitchen at the end of the shift.
• Reports complaints to manager on duty when received.
• Opens meeting rooms and function areas prior to the start of the meetings and functions.
• Empties trash from meeting rooms and function areas.
• Verifies that all scheduled functions are set according to Banquet Event Order specifications.
• Responsible for the cleanliness and order of all public areas adjacent to banquet functions.
• Responsible for storing equipment and materials properly and in the correct areas.
• Ensures that all storerooms and equipment storage areas are orderly and clean.
• Sets up indoor meeting and outdoor banquet function areas with the appropriate equipment and materials, including tables, chairs, glasses, China, and any other items requested.
• Inspects equipment for defects, cleanliness or any maintenance that needs to be completed, and reports to supervisor.
• Sets lighting, props, floral arrangement, decorations, etc., as specified in the Banquet Event Orders.
• Responsible for setting coffee breaks according to Food and Beverage standards.
• Retrieves and returns function linens to proper locations.
• Prepares all banquet functions for the following day according to the supervisor's directions and Banquet Event Order.
• Performs other duties as assigned by Manager or Supervisor.

Physical Demands and Work Environment:

While performing the duties of this job, the team member is regularly required to sit, stand, and walk for extended periods of time. The team member is required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. The team member is occasionally required to stand, walk, climb or balance; stoop, kneel, crouch or crawl. Must be able to push, pull or lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Adaptability to a noisy environment a must.

Qualifications:

Minimum Qualification (Knowledge, Skills, and Abilities):

• High School diploma or GED required.
• Prior experience as a Food Runner, Busser, or similar role in a restaurant of hospitality setting a plus.
• General knowledge of banquet operations a plus.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Excellent organizational skills and attention to detail.
• Willingness to learn and adapt to the club's standards and procedures.
• Flexibility to work evenings, weekends, and holidays as needed.