People & Operations Specialist

Job Location: Gary YMCA - Gary, IN 46404 People & Operations Specialist – Overview The People & Operations Specialist is a vital member of the YMCA branch leadership team, providing comprehensive administrative and human resources support to ensure efficient branch operations. This role supports executive leadership, manages a range of people operations functions, and plays a key role in fostering a positive, inclusive, and mission‑aligned work environment. Ideal Candidate Profile Enjoys staying organized and keeping projects on track. Balances administrative work with people‑focused responsibilities. Finds purpose in supporting employees and creating a positive workplace culture. Is energized by solving problems and handling a variety of tasks throughout the day. Appreciates meaningful work connected to community impact and the YMCA mission. Works well independently while collaborating with leadership and staff. Maintains professionalism and confidentiality in sensitive situations. Enjoys a role where no two days are exactly the same. Key Responsibilities Administrative & Operational Support: Provide day‑to‑day support to the Executive Director and branch leadership team; coordinate meetings, agendas, notes, and follow‑up actions; organize schedules, records, reports, and communication materials; support office operations and branch administrative functions. People Operations & HR Support: Coordinate onboarding and offboarding processes; maintain confidential employee records and HR systems; assist with payroll, timekeeping, benefits documentation, and employee status changes; respond to employee questions regarding HR policies and procedures; support staff training, recognition, and engagement initiatives. Employee Relations & Workplace Culture: Serve as a resource for employees and supervisors; assist with documenting employee relations concerns and incident investigations; promote a respectful, inclusive, and mission‑aligned workplace; support retention, communication, and employee engagement efforts. Risk Management & Compliance: Help support a safe environment for staff and members; assist in implementing YMCA policies and employment law compliance practices; support documentation and follow‑up related to workplace incidents or concerns. Success Criteria Dependable and highly organized. Approachable, professional, and solution‑oriented. Comfortable balancing people support with administrative detail. Strong communicator who builds trust across teams. Adaptable and calm under pressure. Passionate about supporting staff and community impact. Qualifications Associate or bachelor’s degree in Human Resources, Business Administration, or related field preferred. Minimum of 1 year of administrative or HR experience required. Nonprofit, community service, or hospitality/service industry experience is a plus. Strong communication, organization, and problem‑solving skills. Ability to work independently with minimal supervision. Comfortable using HR systems and Microsoft Office Suite. Ability to relate effectively to diverse groups of people from all social and economic backgrounds. YMCA Core Values The YMCA mission is: “To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.” Caring: Supports staff well‑being and fosters collaboration. Honesty: Builds trust through transparency and communication. Respect: Creates an inclusive and professional environment. Responsibility: Demonstrates accountability and supports growth. Work Environment Professional office setting with frequent computer and office equipment use. Requires sitting, standing, walking, and reaching throughout the workday. Regular verbal and written communication with staff and leadership. Fast‑paced environment with changing priorities and frequent interaction with employees and members. #J-18808-Ljbffr Crossroads YMCA