Director of Client Services, eCommerce (San Diego)

This range is provided by Ledgent Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $225,000.00/yr

Direct message the job poster from Ledgent Technology

Technical Recruiter at Ledgent Technology

• Direct Hire/Perm
• Ideal Candidate: Extensive experience in Amazon services, proven leadership experience
• Pay: $150-225k

Key Responsibilities:

Department Oversight:

• Manage and provide strategic direction for Brand Management, Content, and Advertising departments.
• Ensure alignment across departments to deliver cohesive and impactful client solutions.
• Lead and mentor department leads, ensuring they have the support and guidance needed to succeed.
• Foster a culture of collaboration, accountability, and continuous improvement.

Client Success:

• Collaborate with teams to solve client issues and ensure high levels of client satisfaction and retention.
• Act as an escalation point for client concerns, providing solutions that align with company goals.

Operational Efficiency:

• Identify and implement strategies to improve the efficiency and quality of services.
• Monitor department KPIs and ensure consistent performance improvements.

Training and Development:

• Oversee training initiatives to upskill team members and maintain expertise in Amazon-related services.
• Develop and implement processes for onboarding and professional development.

Strategic Initiatives:

• Partner with senior leadership to identify growth opportunities and expand service offerings.
• Stay updated on Amazon trends and best practices, ensuring strategies remain cutting-edge.

People Management:

• Cultivate strong relationships with team members, fostering a supportive and respectful work environment.
• Handle performance management, feedback, and career development for department leads.

Requirements:

• Extensive experience in Amazon services, particularly in Brand Management, Content, and Advertising roles.
• Proven leadership experience, including managing multiple departments or large teams.
• Strong understanding of Amazon's platform, tools, and strategies.
• Excellent client relationship management skills, with a focus on retention and satisfaction.
• Exceptional problem-solving abilities and a results-oriented mindset.
• Experience in process improvement and driving operational efficiency.
• Outstanding communication, organizational, and people management skills.
• Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising

• Industries

  Marketing Services

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