Manager Operations

Essential Job Functions


Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern


Adheres to and is a champion of TEAM's Core Values


Supports and manages billable operations, including scheduling


Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions


Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required


Ensures all vendors have been properly vetted and classified as approved suppliers


Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)


Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work


Coordinates material and equipment purchases/orders to meet customer requirements


Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.


Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans


Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required


Evaluates crew mix to achieve maximum profitability


Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis


Manages District fleet and fuel expenditures


Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered


Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)


Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner


Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process


Job Qualifications


High school diploma or equivalent required


Bachelor's degree in Management or industry related field preferred


Five (5) plus years of industry related experience


Previous management experience preferred


Previous experience working in an ERP (Microsoft Dynamics AX) preferred


Proficiency in Microsoft Office products


Travel requirement: up to 50%


Work Conditions


Position is located at the District office


Work is conducted in a semi-private office/cubicle setting


Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm