Pursue Your Passion with Purpose
MDA Edge
Job Overview
Serve as the primary commercial and technical liaison for key Narrow Web customers. Drive profitable growth through strategic account management, solution-based selling, and expertise in water-based and UV-curable inks and coatings. Act as a trusted advisor to align customer objectives with product portfolio. Lead complex sales engagements and ensure product adoption via coordination with technical, R&D, manufacturing, and supply chain teams. Balance revenue ownership with technical leadership for sustainable customer value and long-term partnerships. Reside in central NY, NJ, or Philly; territory spans Virginia to Maine, inland to NY and PA. Flexible work-from-home days. Full-time role with full benefits; possible relocation for ideal candidate.
Key Responsibilities
- Own and manage strategic Narrow Web customer accounts with full responsibility for revenue growth, margin performance, and profitability.
- Develop and execute account strategies and growth plans aligned with customer objectives and commercial priorities.
- Identify and convert new business opportunities, including product conversions, line extensions, and expansions into new applications or technologies.
- Lead pricing strategy, contract negotiations, and commercial agreements with regional management.
- Leverage deep knowledge of water-based and UV-curable inks and coatings to position as a solutions partner.
- Lead and coordinate press trials, product introductions, and technical validations.
- Serve as senior escalation point for complex technical challenges impacting customer satisfaction or business continuity.
- Translate technical performance, process improvements, and sustainability benefits into customer value propositions.
- Build and maintain executive-level relationships across customer operations, quality, purchasing, and leadership teams.
- Act as primary point of accountability for customer performance, satisfaction, and issue resolution.
- Partner with Technical Service for aligned messaging, efficient resource deployment, and proactive support.
Required Skills and Knowledge
- 5-7+ years experience; mid-senior level.
- High school diploma or equivalent minimum education.
- Experience with color management systems (e.g., X-Rite).
- Understanding of lamination, coating, and post-print converting processes.
- Familiarity with VOC compliance, safety protocols, and system regulations.
- Experience working with packaging materials and inks in a manufacturing setting.
- Proven success resolving technical issues related to packaging or inks.
- Experience receiving direct customer feedback on packaging or ink performance.
- Worked with cross-functional teams to implement technical solutions.
- Familiar with current trends and advancements in packaging and inks industry.
- Ability to work independently after training and set priorities.
- Strong work ethic and goal-oriented mindset.
- Ready to travel occasionally as required.
Vacancy posted 1 day ago
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