Pursue Your Passion with Purpose

Job Overview

Serve as the primary commercial and technical liaison for key Narrow Web customers. Drive profitable growth through strategic account management, solution-based selling, and expertise in water-based and UV-curable inks and coatings. Act as a trusted advisor to align customer objectives with product portfolio. Lead complex sales engagements and ensure product adoption via coordination with technical, R&D, manufacturing, and supply chain teams. Balance revenue ownership with technical leadership for sustainable customer value and long-term partnerships. Reside in central NY, NJ, or Philly; territory spans Virginia to Maine, inland to NY and PA. Flexible work-from-home days. Full-time role with full benefits; possible relocation for ideal candidate.

Key Responsibilities

• Own and manage strategic Narrow Web customer accounts with full responsibility for revenue growth, margin performance, and profitability.
• Develop and execute account strategies and growth plans aligned with customer objectives and commercial priorities.
• Identify and convert new business opportunities, including product conversions, line extensions, and expansions into new applications or technologies.
• Lead pricing strategy, contract negotiations, and commercial agreements with regional management.
• Leverage deep knowledge of water-based and UV-curable inks and coatings to position as a solutions partner.
• Lead and coordinate press trials, product introductions, and technical validations.
• Serve as senior escalation point for complex technical challenges impacting customer satisfaction or business continuity.
• Translate technical performance, process improvements, and sustainability benefits into customer value propositions.
• Build and maintain executive-level relationships across customer operations, quality, purchasing, and leadership teams.
• Act as primary point of accountability for customer performance, satisfaction, and issue resolution.
• Partner with Technical Service for aligned messaging, efficient resource deployment, and proactive support.

Required Skills and Knowledge

• 5-7+ years experience; mid-senior level.
• High school diploma or equivalent minimum education.
• Experience with color management systems (e.g., X-Rite).
• Understanding of lamination, coating, and post-print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.
• Experience working with packaging materials and inks in a manufacturing setting.
• Proven success resolving technical issues related to packaging or inks.
• Experience receiving direct customer feedback on packaging or ink performance.
• Worked with cross-functional teams to implement technical solutions.
• Familiar with current trends and advancements in packaging and inks industry.
• Ability to work independently after training and set priorities.
• Strong work ethic and goal-oriented mindset.
• Ready to travel occasionally as required.