Guest Services Agent

Guest Services Agent @ OSU

Position Title: Guest Services Agent @ OSU

Pay Range: $20.00 to $25.00

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

Summary: The Group Sales Coordinator supports clients throughout the event planning process by coordinating catering needs, providing recommendations, and ensuring seamless communication between clients, culinary teams, and operations. This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects in a fast-paced hospitality environment.

Essential Duties & Responsibilities:

• Serve as the primary contact for clients, assisting with event planning, catering selections, and special requests.
• Coordinate event details with culinary, operations, and facilities teams to ensure successful execution.
• Prepare and communicate Banquet Event Orders (BEOs) and event requirements through regular planning meetings.
• Support day-to-day premium operations and assist with event-day execution as needed.
• Build and maintain positive relationships with clients, guests, vendors, and internal teams.
• Follow up with clients after events, facilitate guest feedback surveys, and support ongoing client engagement.
• Manage accounts receivable updates, monitor aging reports, and follow up on outstanding balances.
• Process invoices and complete departmental reports accurately and on time.
• Utilize company systems and tools to manage reservations, event details, and client communications.
• Promote premium services, menus, programs, and special offerings.
• Ensure compliance with safety, sanitation, and responsible alcohol service standards.
• Foster a positive, collaborative work environment and support team success.
• Performs other duties as assigned.

Qualifications:

• Strong communication, customer service, and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in computer systems and business applications.
• Ability to work independently and as part of a team.
• Flexible schedule, including evenings, weekends, holidays, and extended shifts as business needs require.
• Ability to evaluate food and beverage products and maintain hospitality service standards.
• Must be able to communicate effectively in English, both verbally and in writing.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below:

Apply to Levy today!

Levy is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details:

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.