Sr. Production Engineer

Responsibilities

• Design and implement highly available, scalable infrastructure across AWS, Azure, GCP, and bare-metal environments.
• Write Python or Go code to automate manual work and build self-healing systems.
• Implement and maintain observability with Prometheus, Grafana, and OpenTelemetry, and define SLIs, SLOs, and error budgets.
• Lead incident response as an Incident Commander, develop playbooks, and conduct deep-dive post-incident analyses.
• Partner with engineering and other teams on operability reviews and service maturity.

Requirements

• At least four years of experience managing reliability, scalability, and availability for large-scale production services.
• Deep programming expertise in languages such as Python, Go, or C/C++.
• Strong background in networking protocols, Linux or FreeBSD systems, and distributed architecture.
• Experience with high-stakes incident management and participation in a 24/7 on-call rotation.
• Proficiency with ITIL frameworks, incident data, systematic problem management, and technical operability reviews.
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions in the functional domain.

Benefits

• Various health plans, vacation and sick time-off plans, parental leave options, retirement options, education reimbursement, and in-office perks.
• Hybrid work arrangement requiring three days per week in San Jose, California, or Bellevue, Washington.