Customer Service Specialist - Remote

Customer Service Specialist

Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job:

As a Customer Service Specialist, you'll be working as a remote employee, you will support our Customer Service daily operational rhythms. This includes answering phone calls from customers, distributors and sales personnel, responding to email inquiries from general mailboxes and supporting manufacturing with order information. You may also assist in training new employees in addition to other duties assigned by management.

Success in this role will include the ability to research answers using multiple resources to process inquiries in a timely manner. This individual will be required to work in a fast-paced environment, have attention to detail and be well organized. In addition, must demonstrate proficiency in written and verbal communications, along with business processes, product and technology. Is a subject matter expert in order process work flow.

You'll get to:

• Process customer and internal requests in a positive and professional manner, while adhering to Stanley Black & Decker's Code of Business Ethics
• The ability to spend an average of 4 hours a day answering incoming calls and execute outgoing calls in support of customers, Sales, and supplier and peers in a timely manner to ensure a high level of customer satisfaction
• Assist the team and help other members to increase their knowledge and overcome roadblocks
• Process returns, replacement orders, customer requests for literature/information/technical support/order status and pricing
• Process shipment inquiries including, but not limited to, freight calculations, expedite orders, return authorizations, and delays
• Enter credit card transactions while ensuring accuracy
• Ability to learn/recognize multiple brands of equipment for industrial applications
• Maintain working knowledge of company products, policies, services, and procedures
• Other duties as assigned

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• High School Diploma/GED
• Minimum 3+ years of Customer Service role
• SAP and SalesForce experience preferred
• Self-starter with ability to work independently
• Proficient in Microsoft Office with emphasis on Word, Excel, and Outlook
• Strong communication skills written and verbal
• Strong attention to detail and organizational skills
• Commitment to Customer Service
• Patience and a positive work attitude
• Occasional travel for onsite trainings required

The Details:

You'll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you'll want to be and stay. Being part of our team means you'll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera, and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

Stanley Black & Decker