Lead Member Services Officer
State Employees' Credit Union
- # Lead Member Services OfficerApplylocations: Raleigh-Triangle Town Centertime type: Full timeposted on: Posted Todayjob requisition id: JR-15471**If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!**## **Purpose**Lead Member Services Officers should have a broad thorough knowledge of all branch operational procedures. Lead MSOs will assist with resolving member issues and complaints across all delivery channels and mentor less experienced staff. Lead MSOs are expected to be leaders in the branch, to manage the branch in the absence of the VP/SVP and Assistant Branch Manager, and take a **leadership** role in loan underwriting, ensuring team member training is completed, and/or collections. They should be willing to assist and supervise in all areas of branch operations.## **Enhanced Expectations and Responsibilities at this Position Level\**** Assist in the management of the branch.* Take a leadership role in the branch for one or more of the following: + Oversee loan review processes to ensure that loans are underwritten in accordance with SECU policy and that all staff are up to date with lending policies. + Supervise the collections process for the branch office. + Serve as a mentor for newer staff in all areas of Member Services Officer operations. + Take leadership role in any other area(s) identified by management* Act as a liaison(s) to Loss Mitigation and submit any required reporting of collection efforts conducted by branch staff.* Serve as a resource in specialized deposit accounts and survivor relations.:* Assist Mortgage Loan Originations in non-Mortgage Loan Origination functions.## **Performance Expectations and Essential Responsibilities\**** Comply with all Credit Union policies and regulatory requirements.* Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.* Follow all security and control procedures.* Completion of Consumer Lending Program (CLP) courses. Passing score on CLP Exam required within 6 months of hire.* Assist members in all areas of consumer lending.* Review and approve loans within lending limits that are outside the limits of less experienced staff.* Contact members and document efforts regarding deposit and/or loan collection reports as directed by management.* Serve members by processing transactions in the appropriate system.* Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures.* Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.* Assist with balancing automated teller machines, teller cash dispenser, and coin sorter.* Help verify and prepare cash delivery and shipments as directed by management.* Interact with other departments to facilitate member requests.* Organize, file and scan documents daily.* Process foreign and domestic wires.* Proficiency in account maintenance and opening all account types for new members while following Member Identification Procedures.* Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency.* Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.* Maintain a current and comprehensive knowledge of credit union products and services.* Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals.* Review and take appropriate action on various reports.* Establish and facilitate member safe deposit box access.* Perform subsequent advances on existing open and home equity lines of credit.* Execute Notary Public Services as assigned.* Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.* Provide employee support in resolving member and procedural problems.* Independently research and resolve member complaints.* Assist with the supervision of the Member Services Officer area including ensuring credit union policy and regulatory compliance.* Assist Member Services Manager with reconciliation of Member Services Representative items including end of day balancing and outage reconciliation.* Organize community events as requested by management.* Participate in additional training and continuing education.* Regular attendance and punctuality is mandatory.* Complete additional tasks assigned by management## **Minimum Requirements*** Must have high school diploma or GED equivalent. + Preferred – Bachelor’s degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).* Minimum 7 years of directly related experience strongly preferred.* Demonstrated ability to work independently and as part of a team.* Must have demonstrated excellent critical thinking skills and problem-solving skills, and good judgment.* Demonstrated ability to train others and serve as a mentor to less experienced team members.* Must possess an aptitude for meeting people and developing member confidence, and trust in Credit Union.* Must have excellent communication skills, both verbal and written.* Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation.* Must be self-motivated and dependable.* Must have good time management skills and have demonstrated an ability to manage competing priorities effectively.* Consistently demonstrates SECU’s Core Values.* Must complete the Credit Union’s Core Module Program within 12 months of hire date as a condition of employment.## **Job Environment**Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.## **Physical Demands**Must be able to comprehend and carry out job demands.Job requires a substantial amount of sitting.Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.Use hands and fingers to press telephone keypad and lift telephone receiver.Must be able to comprehend phone calls.Must be able to lift 10-15 pounds.**\*** **Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Lead Member Services Officer position. Employees are expected to achieve proficiency in these areas while in the Lead Member Services Officer position.**
- J-18808-Ljbffr State Employees' Credit Union
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Lead Member Services Officer in Raleigh, NC vacancy
- ...and additional items. Learn more at . Responsibilities LEAD TEAM MEMBER GENERAL SUMMARY: The Lead Team Member helps maintain a... ...DUTIES and ESSENTIAL JOB FUNCTIONS: Provides superior customer service to exceed the customer’s expectations Model product...SuggestedWork experience placementSeasonal work
Dollar General
Raleigh, NC5 days ago - Theuniversityunion in Raleigh, NC is seeking a Member Engagement Specialist to support YMCA programs through leadership in assigned areas... ...Responsibilities include building relationships with members, leading activities, and ensuring quality experiences while maintaining...SuggestedFlexible hoursAfternoon shift
- Driven Brands Inc. is seeking a strategic individual contributor to lead content strategy and development for the Automotive Training... ...improvement, focusing on delivering both in-person and digital content to enhance member experiences. #J-18808-Ljbffr Driven Brands Inc.Suggested
- pOpshelf in Garner, NC is looking for a Lead Team Member to provide exceptional customer service and maintain store organization. In this role, you will assist customers, operate cash registers, and ensure a clean environment. Applicants should have a high school diploma...SuggestedWork experience placement
- ...for its Raleigh branch. This role involves supervising the branch staff, managing the lending function, and ensuring excellent member service. The ideal candidate will have banking or retail experience, excellent customer service skills, and strong interpersonal abilities...Suggested
$11 - $18 per hour
176605 Job Description Position Summary The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences... ...CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction...Hourly payPrice workFull timeTemporary workPart timeAll shiftsShift workNight shiftWeekend workPep Boys
Raleigh, NC4 days ago- ...International, we aim to be the leading construction brand trusted... ...Position Summary The Lead Technical Services Representative provides... .... Clearly define to team-members project responsibilities and... ...Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint,...Temporary workFor contractorsWork experience placementWork at officeFlexible hours
- ...SECU is seeking an Associate Member Services Representative in Raleigh, North Carolina. This entry-level role offers foundational knowledge of branch operations while providing exemplary member service through direct interactions. The ideal candidate will have a high school...
SECU
Raleigh, NC1 day ago $42k
...Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing...Hourly payFull timeLocal areaShift workPlanet Fitness
Garner, NC1 day ago- State Employees' Credit Union in Raleigh is seeking a Lead Member Services Officer to manage branch operations in the absence of senior management. The ideal candidate will oversee loan processes, mentor new staff, and ensure compliance with all policies. The role requires...
- ...does not mean that any positions are currently open or available at Costco. Position Summary Actively greets members, provides a high level of member service, verifies membership card, keeps entry counts, and checks receipts when members exit. Performs and documents warehouse...Temporary work
Elijahhouseliving
Raleigh, NC10 hours ago - ...Manager for their renowned restaurant, The Red Fox. This role requires overseeing a la carte dining operations and serving members with excellent service and recognition. Qualified candidates should have a Bachelor’s degree in culinary or hospitality and 2-3 years of...
$42k
...Join The Club As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 201...Full timeLocal areaShift workPlanet Fitness
Raleigh, NC1 day ago$10 - $15 per hour
...founder, Joe Tortorice Jr. said, 'We're in the people business. We just happen to make sandwiches.' Our Restaurant Customer Service Team Members are able to prioritize work tasks while anticipating customers' needs, coordinate with co-workers to ensure an out-of-this-...Local areaFlexible hoursJason's Deli
Raleigh, NC3 days ago$42k
...Seasonal Member Service Representative Join our team! As a Seasonal Member Service Representative, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin...Hourly payFull timeSeasonal workLocal areaShift workPlanet Fitness
Garner, NC1 day ago- ...Store Associate Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers... ...a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production...Local areaNight shiftEarly shift
Michael's Inc
Garner, NC11 days ago - ...Customer Service Team Member At Chick-fil-A®, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full-time and part-time Customer Service Team Members who are hard-working...Full timePart timeLocal areaFlexible hours
Chick-fil-A
Raleigh, NC3 days ago - ...Member Services Rep Front Desk Duties and Responsibilities: Perform to your best abilities... ...and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.... .... Proficient ability in Microsoft Office and using a computer. Must have the ability...Minimum wageFull timePart timeWork at officeShift workNight shiftDay shiftAfternoon shift
Excel Fitness
Garner, NC4 days ago - State Employees' Credit Union is seeking a Senior Member Services Officer in North Carolina. The ideal candidate will have a broad knowledge of branch operations, assist members with loan applications and complaints, and mentor junior staff. Responsibilities include ensuring...Work at office
- State Employees' Credit Union is seeking a motivated Member Services Officer who believes in the philosophy of 'People Helping People.' Responsibilities include assisting members in consumer lending and maintaining account operations. The ideal candidate will have a high...
- ...and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by...Local area
Planet Fitness
Garner, NC18 hours ago - ...-GARNER, NC Deliver friendly customer service, help customers shop our store, and find... ...and serve as a role model for other Team Members Cross trained in Custom Framing selling... ...joy of creativity and celebration. As the leading destination for creating and celebrating...Full timePart timeLocal areaNight shiftEarly shift
Michaels Stores
Garner, NC18 hours ago - The State Employees' Credit Union in Raleigh, NC is seeking a motivated Member Services Officer who believes in the philosophy of 'People Helping People.' This role requires assisting members with consumer lending, performing account maintenance, and ensuring a high level...
- Role, Inc. in Raleigh, North Carolina is seeking a motivated Member Services Officer to assist members in various financial services, including account maintenance and consumer lending. This role requires strong communication skills, at least a high school diploma, and...
- State Employees' Credit Union in Raleigh, NC is seeking an Associate Member Services Representative to provide exemplary member service and support branch operations. This entry-level position requires a high school diploma and offers opportunities for further education...
- ...Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities...Local areaShift work
Planet Fitness
Raleigh, NC3 days ago $19.23 per hour
...About S3 We are a Credit Union Service Organization (CUSO) owned by credit unions. We support... ...with requests and concerns for both member and non‑member callers. Complete required... ...This position operates in a professional office environment. This role uses standard...Work at officeRemote workUnited Way of Massachusetts Bay and Merrimack Valley
Raleigh, NC4 days ago- State Employees' Credit Union in Raleigh, North Carolina, is looking for an MSS Associate Member Services Representative to deliver excellent member service through various channels. Responsibilities include responding to member inquiries regarding accounts and services...
- ...seeking an AVP, Branch Manager to oversee branch operations in North Carolina. This role involves leading a team to achieve sales and service excellence, guiding members to financial products that meet their needs. The ideal candidate has a Bachelor's degree and 4+ years...
- Education First Credit Union is seeking a Vice President of Lending & Member Solutions (Collections) for our Columbus Corporate Office. This key role involves providing executive leadership over lending and collections operations, ensuring compliance and member satisfaction...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Member Services Officer. Be the first to apply!
Related searches
- environmental services attendant Raleigh, NC
- entry level service advisor Raleigh, NC
- retail service associate Raleigh, NC
- service advisors Raleigh, NC
- toyota service advisor Raleigh, NC
- veterans service officer Raleigh, NC
- support services associate Raleigh, NC
- part time service advisor Raleigh, NC
- health service specialist Raleigh, NC
- public service officer Raleigh, NC