IT Support Specialist

IT Support SpecialistIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.The IT Support Specialist will support IT business and enterprise operations teams in multiple US time zones. The IT Support Specialist will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers.Duties and Responsibilities:Serve as the first point of contact and front-end support answering inbound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractorsDiagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipmentInstall desktop and laptop hardware, software and peripheral components as requiredPerform onboarding and maintenance of corporate user accounts and groups within Microsoft Active DirectoryPerform maintenance and troubleshooting on printers and copiers and IP telephony systemsConfigure, update, wipe and/or repair Windows and Mac desktop systemsSupport the corporate base of iPhone and Android mobile users. Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first callProvide feedback on reducing ticket times and helpdesk efficiencyEngage and contribute with the IT team on projects and task supporting business Enterprise needsProvide wireless network support for users including connectivity issues and administrative functions of the systemAssist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managedQualifications:High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environmentExperience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferredAbility to diagnose, troubleshoot and resolve basic to complex end user technical issuesWorking knowledge of Microsoft and Mac operating systems and Office productsExcellent oral and written communication skillsCertification on Microsoft Client or Server products is preferred, but not requiredSharePoint, Salesforce or ServiceNow experience is preferred, but not requiredCompetencies:AdaptabilityAttendance/PunctualityCustomer ServiceDependabilityDiversityInnovationInterpersonal SkillsJudgementOral CommunicationOrganizational SupportProfessionalismProblem SolvingQualitySafety and SecurityTeamworkTechnical SkillsPhysical Demands and Work Environment:Occasionally required to standOccasionally required to walkContinually required to sitOccasionally required to climb, balance, bend, stoop, kneel or crawlOccasional exposure to wet and/or humid conditions (non-weather)Occasional work near moving mechanical partsOccasional exposure to outside weather conditionsAligned Data Centers is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.Benefits & Perks:Health Coverage: Medical, dental, and vision insuranceHealth Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants. FSA's offered for health and dependent care to increase tax savings.Retirement Savings: 401(k) plan with company matchPaid Time Off and Holiday PayCompany-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverageWellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives Aligned Data Centers