Assistant General Manager

Assistant General ManagerFriday Services is seeking an experienced Assistant General Manager to support our client, a family entertainment venue in Arden. This leadership role is ideal for someone who enjoys creating exceptional guest experiences, developing teams, and overseeing daily operations in a fast-paced, customer-focused environment.As the Assistant General Manager, you'll partner with ownership to drive operational excellence, lead a team of 30+ employees, and help ensure a safe, clean, and engaging environment for guests and staff alike.Leadership & Team DevelopmentAssist with the day-to-day management of park operationsLead, coach, and motivate a team of 30+ employeesSupport recruiting, onboarding, training, scheduling, and employee developmentFoster a positive, team-oriented workplace cultureAssist with performance management and employee relationsGuest ExperienceDeliver exceptional customer service and create memorable guest experiencesResolve guest concerns professionally and efficientlyContinuously identify opportunities to improve operations and customer satisfactionOperationsOversee opening and closing proceduresServe as Manager on Duty during assigned shiftsEnsure attractions, facilities, and equipment are clean, safe, and operating properlyMonitor workplace safety and ensure compliance with company standardsOversee food service operations to maintain quality, consistency, and sanitationEnsure compliance with health, safety, labor, and operational regulationsMaintain cash handling and reconciliation proceduresBuild and maintain positive relationships with vendorsAdministrative ResponsibilitiesMaintain safety inspection logs, incident reports, and operational documentationRespond to guest communications in a timely and professional mannerSupport licensing, certifications, and regulatory complianceEnsure facility technology and operational systems are functioning properlyCommunity & EventsSupport marketing initiatives and community outreachAssist with planning and staffing special eventsHelp coordinate promotional appearances and community engagement opportunitiesQualificationsPrevious management or supervisory experience in hospitality, entertainment, retail, restaurant, or a related customer service environmentStrong leadership and team-building skillsExcellent customer service and conflict resolution abilitiesStrong organizational and communication skillsAbility to multitask and make sound decisions in a fast-paced environmentComfortable working evenings, weekends, and holidays as business needs requireProficient with point-of-sale systems and basic computer applicationsBenefitsSupportive, family-oriented leadershipGrowth and advancement opportunitiesPerformance incentivesComprehensive trainingEmployee park discountsIf you're a hands-on leader who enjoys motivating teams and creating outstanding guest experiences, we'd love to hear from you!