Service Manager

The Service Manager will efficiently manage and direct all aspects of the Service Department operations in a courteous and cordial manner, ensuring customer satisfaction and maximum efficiency for the business. The Service Manager will coordinate activities and cooperate with other departments of the business to best serve the needs of the customer.

ESSENTIAL PERFORMANCE RESPONSIBILITIES

:Oversee the scheduling of all service work and assign to the technician

sOversee and understand the repair lifecycle to ensure satisfaction for the customer

sHire and train Service Technicians and Admi

nOversee the charge out of all service tickets, including: customer, internal and warranty work in a timely manne

rWork with sales staff on prompt and cost-effective reconditioning of used equipmen

tAssist technicians when neede

dControl expenses of Service Department while maintaining productive services for our customer

sDrive the Service Admin meeting to update all customers with open workorder

sVisit top 3 customers per mont

hConduct monthly service P&L meeting

sConduct and/or participate in regular Service team meetings and weekly Store/AR meeting

sControl non-productive time and lunche

sEnforce a safe and efficient working environmen

tEnsure Service SOPs are being implemente

dStay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, Individual Development Plans, etc

.Follow all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in Employee Handboo

kOther duties as assigne

dMeasure of success determined by established company guidelines, including but not limited to repairs completed, ability to complete repairs, time required to complete repairs, feedback from customers and teammates, ability to take guidance and direction from Manager professionally, and execute upon such feedback

.
KNOWLEDGE, SKILLS AND ABILITIE

S:Must be committed to and take a pro-active approach to our Company Mission, Vision and Valu

esStrong PC proficiency with MS Windows and MS Office Suite; IntelliDealer and Paycom a pl

usHigh degree of customer service to both internal and external custome

rsMechanical/technical aptitude with excellent problem-solving skills and attention to deta

ilExcellent leadership skil

lsAbility to operate industrial equipment; including forklift, overhead hoist, et

c.Demonstrated safe work habi

tsStrong working knowledge of equipment operations and mechanical functio

nsFundamental understanding of current electronic diagnosi

ngStrong ability to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employe

esAbility to conduct yourself in a professional, ethical and reliable manner with minimal supervisi

onStrong verbal and written communication skills in order to communicate professionally, respectfully and honestly at all tim

esMust be able to lift at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the ti

meAbility to be exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat regular

lyAbility to withstand moderate to high noise level in working environment regular

lyMust be able to work overtime and/or weekends as need

ed
QUALIFICATIO

NS:Associate degree in Applied Science, Diesel Mechanics, Diesel Technology, or related field, and 7 years of progressive Technician and/or equivalent Service leadership experience in the heavy equipment, industrial equipment or automotive industry; or equivalent combination of education and experience requi

red5+ years Technician experience prefer

red3 years of leadership experience requi

redMust have a valid unrestricted Driver’s License and ability to maintain one throughout employm

entBackground check, pre-employment drug testing and clean driving record requi