Client Care Specialist

BDC / Internet Sales RepresentativeHinderer Motor Company – Heath, OHAt Hinderer Motor Company, our Customer Experience team thrives on energy, integrity, and opportunity. This role is an entry-level position in our BDC / Internet Sales department, designed to build a strong foundation in customer communication, lead management, and dealership processes.Whether you are just entering the workforce or looking to grow your career in automotive customer experience, we provide training, coaching, and the tools to succeed.Why You’ll Love It Here:Career Growth – we promote from withinFull Training & CoachingFlexible schedule, including weekend shiftsEmployee DiscountsFull Benefits: medical, dental, vision, 401(k) match, PTO, life insuranceCommission opportunitiesJob Summary:The BDC / Internet Sales Representative is responsible for providing a professional, high-touch experience to all internet and phone customers. This role supports the sales team by handling inquiries, scheduling appointments, and following up with customers to ensure a smooth and informed purchasing experience.What You’ll Do:Communicate with customers through their preferred method (phone, email, in-person)Respond to internet leads and incoming calls in a timely mannerAnswer questions about vehicle availability, features, and performanceSchedule appointments and test drives for interested buyersMaintain accurate customer records and follow up on unsold customersKeep vehicle listings on the website up to dateCollaborate with sales and management teams to meet dealership goalsAttend ongoing training to improve product knowledge, sales skills, and customer serviceWho You Are:Energetic, coachable, and motivated to succeedStrong communicator with excellent customer service skillsTeam-oriented, reliable, and self-motivatedFlexible and adaptable to a fast-paced, changing environmentProfessional appearance and demeanorComfortable using computers, CRM systems, and other digital toolsQualifications:Education: High school diploma or equivalent required; further education a plusSkills: Customer service or sales experience preferred but not requiredAttributes: High energy, strong work ethic, willingness to learn, and professional attitudeRequirements:– Valid driver’s license and reliable transportation– Legal authorization to work in the United States– Ability to complete a pre-employment background check and drug screeningSchedule & Compensation:Full-time or part-time positionDay shifts and weekend availabilityCommission pay opportunitiesBenefits:401(k) matchingHealth InsuranceDental InsuranceVision InsurancePaid time offLife insuranceEmployee discountsEqual Opportunity EmployerJohn Hinderer Honda is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws #J-18808-Ljbffr