Operations Specialist/Account Manager

We are seeking an experienced, motivated, and detail-oriented Account Manager / Operations Specialist to join our growing freight brokerage team in Savannah, GA.

The ideal candidate will have prior experience in the freight brokerage or transportation industry, a strong understanding of daily brokerage operations, and the ability to build and maintain strong relationships with customers and carriers.

This is an excellent opportunity for someone who understands the fast-paced logistics industry and can manage customer accounts while ensuring freight moves efficiently from pickup to delivery.

Key Responsibilities

• Manage and maintain existing customer accounts and relationships.
• Coordinate daily freight operations, including load scheduling, dispatching, tracking, and delivery updates.
• Communicate with carriers, drivers, and customers to ensure on-time service.
• Negotiate freight rates and assist with maintaining profitable margins.
• Source and secure reliable carriers for customer shipments.
• Track shipments and proactively resolve service issues.
• Manage load documentation, rate confirmations, and proof of deliveries.
• Monitor shipment progress and provide consistent customer updates.
• Assist with daily operational tasks and workflow management.
• Provide excellent customer service while maintaining operational efficiency.

Qualifications & Requirements

• Previous experience in the freight brokerage or transportation industry is required.
• Working knowledge of freight brokerage operations and logistics.
• Experience coordinating truckload shipments and working with carriers.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Comfortable working with transportation management systems (We currently use McLeod TMS).
• Strong customer service and relationship-building abilities.
• Self-motivated, dependable, and detail-oriented.

Schedule & Location

• Location: Savannah, GA
• Schedule: Monday – Friday
• Hours: 12:00 PM EST – 8:00 PM EST
• Employment: Full-Time

Compensation & Benefits

We offer a competitive compensation package, including:

• Competitive pay based on experience.
• 401(k) retirement plan.
• Employee benefits package.
• Paid time off.
• Paid holidays.
• Opportunity for professional growth and advancement.